Tell me about a time when you had to deal with a difficult coworker. How did you handle the situation?
Steward Interview Questions
Sample answer to the question
Once, I had a difficult coworker who was consistently late and uncooperative. This created a strain on the team's productivity and morale. To handle the situation, I initiated a conversation with my coworker to express my concerns and understand their perspective. During our discussion, I actively listened to their grievances and tried to empathize with their challenges. Together, we identified solutions such as setting clear expectations, creating a schedule, and establishing open lines of communication. I also offered my support and assistance whenever possible. By addressing the issue directly and finding common ground, we were able to improve our working relationship and enhance the overall teamwork.
A more solid answer
In my previous role, I encountered a challenging coworker who frequently exhibited unprofessional behavior and created a negative atmosphere within our team. Recognizing the impact of this on our work and team dynamics, I decided to address the issue directly. I requested a one-on-one meeting with my coworker to discuss our concerns and find a resolution. During the meeting, I emphasized the importance of open and respectful communication. I actively listened to their perspective and shared my observations, highlighting the specific instances that were causing tension. Together, we brainstormed solutions, such as implementing a clear system for task allocation and deadlines, and maintaining regular check-ins to ensure accountability. Additionally, I offered my assistance and support whenever they faced any obstacles. This approach not only improved our working relationship but also fostered a more positive and cohesive team environment.
Why this is a more solid answer:
The solid answer provides a more detailed account of the situation and actions taken to handle the difficult coworker. It addresses the evaluation areas by highlighting the candidate's communication skills, interpersonal skills, problem-solving abilities, and teamwork. The answer includes specific examples and demonstrates a proactive approach to resolving conflicts. However, it could still be improved by providing more specific details about the impact of the resolution and the overall outcome of the situation.
An exceptional answer
During my time as a steward, I encountered a particularly challenging coworker who had a habit of delegating tasks unfairly, undermining team members, and creating an unproductive work environment. To tackle this issue, I took a proactive approach. I scheduled a team meeting to address our concerns openly and collaboratively. During the meeting, I facilitated a discussion where team members shared their experiences and feelings about the coworker's behavior. This allowed us to gain a collective understanding of the issue and gave everyone a voice in finding a resolution. To ensure a constructive conversation, I encouraged active listening, empathy, and respect. After a thorough discussion, we collectively agreed on establishing a rotation system for task allocation and implementing a buddy system for support. This not only ensured fairness but also fostered teamwork and enhanced collaboration. To sustain the positive changes, I arranged regular team check-ins to maintain open lines of communication and address any emerging issues. As a result, the challenging coworker's behavior significantly improved, and our team became more cohesive and productive.
Why this is an exceptional answer:
The exceptional answer goes above and beyond by providing an in-depth and detailed account of how the candidate handled a difficult coworker. It showcases their leadership skills, ability to facilitate constructive conversations, and their commitment to team cohesion and productivity. The answer demonstrates the candidate's problem-solving abilities, communication skills, interpersonal skills, and teamwork. The specific actions taken, such as scheduling a team meeting and implementing a rotation system, highlight their proactiveness and effective resolution strategies. The answer also discusses the long-term impact and outcomes of their actions. Overall, it provides a comprehensive and exemplary response to the question.
How to prepare for this question
- Reflect on past experiences where you had to deal with difficult coworkers and consider the outcomes of those situations.
- Identify specific examples that highlight your communication, interpersonal, problem-solving, and teamwork skills.
- Familiarize yourself with effective conflict resolution strategies and techniques.
- Think about how you can emphasize the positive outcomes and lessons learned from dealing with difficult coworkers.
- Practice articulating your experiences and solutions in a clear and concise manner.
What interviewers are evaluating
- Communication
- Interpersonal Skills
- Problem-Solving
- Teamwork
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