Steward
A steward is responsible for attending to passengers' needs, ensuring their comfort and safety throughout their journey, typically on an aircraft or ship.
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Sample Job Descriptions for Steward
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
Responsible for maintaining cleanliness and organization within the dining area of a restaurant or hotel, assisting the wait staff and kitchen staff, and providing excellent customer service to guests. An ideal candidate demonstrates a strong work ethic and attention to detail.
Required Skills
- Good communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Strong organizational skills and attention to detail
- Team player with a positive attitude
- Willingness to learn and adapt to new tasks
Qualifications
- High School diploma or equivalent
- Previous experience in hospitality or a related field is a plus, but not required
- Basic knowledge of food safety and hygiene standards
- Physically capable of standing for long periods and lifting moderate weight
Responsibilities
- Maintain cleanliness and organization in the dining area, back of the house, and other designated areas.
- Assist with setting up the dining area, including setting tables and placing utensils and condiments.
- Support the kitchen staff by restocking supplies and helping to prep food items as needed.
- Assist in dishwashing and proper storage of crockery and kitchen tools.
- Support the wait staff in serving guests, clearing tables, and preparing for new diners.
- Follow health and safety regulations to ensure a hygienic environment for guests and staff.
- Report any maintenance or hazard issues to the management.
- Participate in inventory management and ensure that supplies are adequately stocked.
Intermediate (2-5 years of experience)
Summary of the Role
We are seeking a diligent and attentive Steward to join our hospitality team. The ideal candidate will have prior experience in a hospitality environment and will be responsible for ensuring the cleanliness and proper maintenance of the kitchen and dining areas, as well as handling various customer service-related tasks.
Required Skills
- Strong attention to detail and cleanliness.
- Good organizational and time management abilities.
- Excellent team player with communication skills.
- Capable of multitasking and working with minimal supervision.
- Customer service orientation and problem-solving skills.
Qualifications
- Minimum of 2 years of experience as a Steward or in a similar role in the hospitality industry.
- Knowledge of health and safety standards and the ability to handle cleaning chemicals safely.
- Ability to work in a fast-paced environment and to stand for extended periods.
- Experience operating industrial kitchen equipment and machinery.
- Good physical stamina and strength to handle heavy equipment and supplies.
Responsibilities
- Ensure the cleanliness of the kitchen and dishwashing area, following health and safety regulations.
- Operate dishwashing equipment and maintain a hygienic work environment.
- Assist with food preparation tasks as needed.
- Manage the storage of kitchenware and tableware properly.
- Perform routine cleaning tasks as scheduled.
- Support the kitchen staff with various tasks, including inventory control and ordering of kitchen supplies.
- Respond to guest queries and offer assistance promptly.
- Collaborate with the service staff to ensure timely setup and breakdown of banquet and event areas.
Senior (5+ years of experience)
Summary of the Role
As a Senior Steward, you will oversee the maintenance and operation of the dining area, ensuring a high standard of cleanliness and service in a hospitality or catering setting. Your vast experience will contribute to training new stewards and streamlining the workflow.
Required Skills
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Proficiency in managing inventory and supplies.
- Knowledge of health and safety guidelines in a food service setting.
- Ability to train and mentor junior staff.
Qualifications
- Minimum 5 years of experience in stewarding or a similar role within the hospitality industry.
- Proven track record of leading a team in a high-volume dining environment.
- Familiarity with health and safety regulations pertaining to food service areas.
- Experience in inventory and supply chain management.
Responsibilities
- Manage and train the stewarding team to ensure efficient operations and impeccable cleanliness in the dining area and back of house.
- Coordinate with the kitchen and front-of-house staff to maintain a seamless service experience for guests.
- Oversee the proper handling and maintenance of all dining equipment, including silverware, glassware, and dishware.
- Ensure compliance with health and safety regulations within the stewarding department.
- Monitor inventory levels of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock.
- Implement waste reduction strategies and promote sustainability initiatives within the stewarding function.
- Conduct regular staff meetings to review performance, address issues, and share best practices.
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