How do you handle situations when you have disagreements with your colleagues?

Sample answer to the question

When I have disagreements with my colleagues, I believe that open and honest communication is key. I would first try to address the issue directly with my colleague in a calm and professional manner, expressing my concerns and listening to their perspective. If we are unable to resolve the disagreement ourselves, I would involve our supervisor or manager to mediate the conversation. I understand that teamwork is essential in a fast-paced environment like a restaurant, so I would always prioritize finding a resolution and maintaining a positive working relationship with my colleagues.

A more solid answer

When faced with disagreements with colleagues, I believe in taking a proactive approach to resolve the issue. I would start by finding a suitable time and place to have a conversation with the colleague involved, ensuring that we can communicate without interruptions or distractions. During the conversation, I would listen attentively to their perspective and try to understand their point of view. I would then express my concerns and opinions, using clear and respectful language. If necessary, I would suggest potential solutions to the problem and be open to compromises. In cases where we cannot reach a resolution, I would involve our supervisor or manager to mediate the discussion. However, I would always prioritize finding a common ground and maintaining a positive working relationship with my colleagues, as teamwork is crucial in a fast-paced environment.

Why this is a more solid answer:

The solid answer expands on the importance of proactive communication and understanding different perspectives. It also introduces the idea of suggesting solutions and compromises. However, it still lacks specific examples or details of past experiences in handling disagreements.

An exceptional answer

When faced with disagreements with colleagues, I adopt a three-step approach: actively listening, finding common ground, and seeking a mutually beneficial solution. Firstly, I listen attentively to my colleague's viewpoint, ensuring that I understand their concerns and motivations. This helps me identify areas of agreement and disagreement. Secondly, I focus on finding common ground by highlighting shared goals or interests. By emphasizing our common objectives, we can work together towards a resolution. Finally, I propose potential solutions or compromises that address both parties' needs. In the past, I have successfully applied this approach during a team project where there was a difference of opinion on the implementation strategy. By actively listening, finding common ground, and proposing alternative solutions, we were able to reach a consensus and achieve our project goals. Overall, I believe in maintaining open communication, showing respect for different opinions, and prioritizing cooperation to handle disagreements effectively.

Why this is an exceptional answer:

The exceptional answer introduces a structured approach to handling disagreements, including actively listening, finding common ground, and proposing solutions. It also provides a specific example from the candidate's past experience, showcasing their ability to apply this approach successfully. This answer demonstrates strong communication skills, problem-solving abilities, collaboration, and interpersonal skills.

How to prepare for this question

Reflect on past experiences when you had disagreements with colleagues and how you handled them. Think about the outcomes and what you learned from those situations.
Research conflict resolution techniques and strategies to familiarize yourself with different approaches.
Practice active listening and effective communication skills, as these are crucial in handling disagreements.
Consider how you can find common ground and propose solutions that address both parties' needs in a constructive manner.
Remember to prioritize maintaining a positive working relationship with colleagues, as teamwork is essential in a fast-paced environment.

What interviewers are evaluating

communication
collaboration
problem-solving
conflict resolution
interpersonal skills