Describe a situation where you had to provide legal advice on a contentious issue. How did you address the differing perspectives and reach a resolution?
General Counsel Interview Questions
Sample answer to the question
In a previous role as a legal counsel, I encountered a situation where two departments within the company had differing perspectives on a contract dispute. One department believed that the contract had been breached, while the other department believed they had fulfilled their obligations. To address this issue, I conducted a thorough review of the contract and relevant documentation, including emails and communication records. I also met separately with representatives from each department to understand their concerns and gather additional information. After analyzing the facts and legal principles, I facilitated a meeting with both departments to discuss their perspectives and the applicable law. I explained the potential legal consequences of each position and presented a proposed resolution that took into account the interests of both departments. Through productive dialogue and negotiation, I assisted the departments in reaching a mutually acceptable resolution that involved minor amendments to the contract to clarify certain obligations and timelines. By approaching the situation with a balanced and objective mindset and utilizing effective communication and negotiation skills, I was able to successfully address the differing perspectives and reach a resolution.
A more solid answer
In a previous role as a legal counsel, I encountered a situation where two departments within the company had differing perspectives on a contract dispute. The marketing department believed that the vendor had breached the contract by failing to deliver the promised goods on time, while the finance department argued that the marketing team had failed to provide all the necessary information for the vendor's fulfillment. To address this issue, I conducted a comprehensive review of the contract, paying close attention to the delivery and information-sharing provisions. I also gathered evidence from both departments, including email correspondence and internal communication records. This allowed me to have a clear understanding of each department's perspective. With this information in hand, I scheduled separate meetings with representatives from each department to discuss their concerns and gather additional information. During these meetings, I employed active listening techniques to ensure that each department felt heard and understood. I then conducted legal research and analysis to identify potential legal arguments and risks associated with each perspective. Armed with this knowledge, I organized a joint meeting with representatives from both departments to facilitate a productive discussion and negotiation. I presented a summary of their concerns, the relevant legal principles, and the potential legal consequences of each perspective. I encouraged an open dialogue, allowing each representative to express their positions and explain their reasoning. I actively mediated the conversation to ensure respectful communication and to find common ground. Through this collaborative approach, I was able to help the departments reach a resolution that involved a compromise. The marketing department agreed to accept a partial delivery of the goods within an extended timeframe, while the finance department agreed to provide the necessary information promptly for future orders. By effectively addressing differing perspectives, employing strong analytical and problem-solving skills, and facilitating open communication and negotiation, I successfully reached a resolution to the contentious issue.
Why this is a more solid answer:
The solid answer provides more specific details about the situation, including the departments involved and the specific nature of the contract dispute. It also demonstrates the candidate's ability to conduct a thorough review of the contract and gather evidence to understand each department's perspective. The answer highlights the candidate's use of active listening techniques, legal research and analysis, and mediation skills to facilitate a productive discussion and reach a compromise. The evaluation areas are addressed more comprehensively compared to the basic answer, but there is still room for improvement in terms of providing more tangible outcomes and discussing the candidate's role in managing the resolution.
An exceptional answer
In a previous role as a legal counsel, I encountered a complex situation where two departments within the company had differing perspectives on a contract dispute with a major client. The sales team believed that the client had breached the contract by failing to make timely payments, while the client services team argued that the sales team had not fully delivered on their promises. To address this contentious issue, I first thoroughly reviewed the contract, paying close attention to the payment terms and service level agreements. I also conducted extensive interviews with key stakeholders from both departments to gain a comprehensive understanding of their perspectives and concerns. This involved meeting with the sales team individually to gather documentation related to the client's alleged breaches, and with the client services team to understand their experiences and challenges in delivering the promised services. Furthermore, I conducted legal research and analysis to identify any applicable laws or precedents that could impact the resolution. Armed with this information, I organized a series of facilitated discussions, bringing together representatives from both departments along with senior executives from the company. The goal of these discussions was to open up lines of communication and foster a spirit of collaboration. I assigned neutral facilitators to ensure unbiased and productive conversations. During these discussions, I encouraged active listening, promoted respectful dialogue, and provided guidance on the legal implications of different positions. I also facilitated brainstorming sessions to explore potential creative solutions that could address the concerns of both departments. By leveraging my strong communication, negotiation, and mediation skills, I was able to help the departments reach a resolution that was fair and satisfied the interests of both parties. The client agreed to make partial payments while the sales team committed to implementing additional measures to meet the service expectations. This resolution not only preserved the client relationship but also strengthened the collaboration between the sales and client services teams. The experience taught me the importance of maintaining impartiality while guiding discussions, as well as the power of effective communication and creative problem-solving in reaching mutually beneficial outcomes.
Why this is an exceptional answer:
The exceptional answer provides a more detailed and comprehensive account of the situation, including specific details about the departments involved, the nature of the contract dispute, and the client's involvement. The candidate demonstrates exceptional skills in conducting thorough research, gathering evidence, and conducting interviews to gain a comprehensive understanding of each department's perspective. The answer also highlights the candidate's ability to effectively facilitate discussions, brainstorm creative solutions, and guide the resolution process. The outcome of the resolution is tangible, showcasing the candidate's impact in preserving the client relationship and strengthening collaboration between departments. The evaluation areas are addressed comprehensively and the answer demonstrates a high level of expertise and proficiency.
How to prepare for this question
- Familiarize yourself with contract law, corporate law, and negotiation principles as these will be crucial in providing legal advice on contentious issues.
- Practice active listening and effective communication skills to ensure that all perspectives are heard and understood.
- Develop problem-solving skills by analyzing past scenarios and considering alternative solutions.
- Stay up-to-date with legal developments and precedents in relevant areas to be able to provide accurate and informed advice.
- Consider taking courses or attending workshops on mediation and conflict resolution to enhance your ability to facilitate productive discussions and negotiate resolutions.
What interviewers are evaluating
- Legal knowledge and expertise
- Analytical skills
- Problem-solving skills
- Communication and negotiation skills
- Ability to work with differing perspectives
- Ability to reach a resolution
Related Interview Questions
More questions for General Counsel interviews