Tell me about a time when you had to deal with a difficult landowner or property occupant during a surveying project. How did you handle the situation?
Surveyor Interview Questions
Sample answer to the question
During a surveying project, I encountered a difficult landowner who was resistant to allowing us access to the property. To handle the situation, I first tried to understand their concerns and explain the purpose and importance of the survey. However, the landowner remained uncooperative. I then reached out to my supervisor and legal team for guidance on how to proceed. They advised me to provide the landowner with copies of the relevant permits and documentation to demonstrate our legitimacy and assure them of our professionalism. I also offered to answer any questions or address any concerns the landowner had. Through persistent communication and patience, I was able to build trust and eventually gain access to the property for the survey. This experience taught me the importance of diplomacy and problem-solving skills.
A more solid answer
During a surveying project, I encountered a difficult landowner who initially refused to allow access to their property. I approached the situation by first understanding their concerns and explaining the purpose and benefits of the survey. However, the landowner remained skeptical. To navigate this obstacle, I collaborated with my team and sought advice from legal experts. Together, we compiled the necessary permits and documentation to demonstrate our legitimacy and assure the landowner of our professionalism. I scheduled a meeting with the landowner and presented them with the information, patiently addressing any questions or concerns they had. Through persistent communication and building trust, I was able to convince the landowner to grant us access to the property. This experience highlighted the importance of effective communication, problem-solving, and interpersonal skills in resolving conflicts and ensuring project success.
Why this is a more solid answer:
The solid answer expands on the basic answer by providing more specific details and outcomes of the situation. It also mentions the collaboration with the team and seeking advice from legal experts, demonstrating problem-solving skills. Additionally, it emphasizes the importance of effective communication and interpersonal skills in resolving conflicts, which aligns with the job description.
An exceptional answer
During a surveying project, I encountered a difficult landowner who adamantly refused access to their property. Understanding the significance of this information for the project's success, I took a proactive approach to address the situation. Firstly, I researched the landowner's background and learned about their concerns regarding privacy and property rights. Armed with this knowledge, I sought a face-to-face meeting with the landowner. During the meeting, I empathetically listened to their perspective and patiently addressed their concerns one by one. I provided evidence of our team's expertise and previous successful projects to gain their trust. Additionally, I proposed alternative solutions that would meet their privacy requirements while still allowing us to collect the necessary data. By showing genuine understanding and flexibility, I was able to establish a mutual agreement that satisfied both parties. This experience taught me the value of active listening, adaptability, and creative problem-solving in navigating complex situations. It also reinforced the importance of building mutually beneficial relationships while maintaining professionalism.
Why this is an exceptional answer:
The exceptional answer provides even more specific details and demonstrates a higher level of professionalism and problem-solving skills. It showcases the candidate's ability to research and understand the landowner's concerns and adapt their approach accordingly. The mention of proposing alternative solutions and reaching a mutual agreement highlights the candidate's creativity and negotiation skills. The answer also emphasizes the importance of active listening and building relationships.
How to prepare for this question
- Research common challenges faced by surveyors when dealing with difficult landowners or property occupants.
- Prepare examples of successful experiences in resolving conflicts and building relationships.
- Familiarize yourself with relevant laws and regulations related to land surveying and property rights.
- Practice active listening and effective communication techniques.
- Highlight your problem-solving skills and ability to think creatively in challenging situations.
What interviewers are evaluating
- Communication
- Problem-solving
- Interpersonal abilities
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