Tell us about your experience with electronic health records (EHR) and health information systems.

INTERMEDIATE LEVEL
Tell us about your experience with electronic health records (EHR) and health information systems.
Sample answer to the question:
I have experience working with electronic health records (EHR) and health information systems. In my previous role as a Clinical Documentation Improvement Specialist in an acute care setting, I used EHR systems extensively to review and analyze medical records. I was responsible for conducting thorough chart reviews to ensure the accuracy and completeness of documentation. I also collaborated with physicians and other healthcare providers to obtain additional clinical information needed for accurate coding. Additionally, I provided education and training to staff on best practices for clinical documentation. I am familiar with ICD-10-CM and CPT coding principles, and I stay updated on coding guidelines and reimbursement reporting requirements.
Here is a more solid answer:
In my previous role as a Clinical Documentation Improvement Specialist in an acute care setting, I gained extensive experience with electronic health records (EHR) and health information systems. I used EHR systems such as Epic and Cerner on a daily basis for reviewing and analyzing medical records. I was responsible for conducting thorough chart reviews to identify incomplete or inaccurate documentation. This involved navigating through different modules of the EHR system to review electronic progress notes, medications, lab results, and imaging reports. I also collaborated with physicians and other healthcare providers, using the messaging feature in the EHR system to request additional clinical information or clarification for accurate coding. I was proficient in utilizing EHR functionalities such as order entry, medication reconciliation, and clinical decision support tools. Furthermore, I provided education and training to the medical staff on best practices for clinical documentation, including documentation of specific diagnoses, procedures, and severity of illness. My experience with EHR systems has allowed me to develop strong computer literacy skills and adapt quickly to new health information systems.
Why is this a more solid answer?
The solid answer provides more specific details about the candidate's experience with EHR and health information systems. It mentions the specific EHR systems they have worked with (Epic and Cerner) and provides examples of how they utilized these systems for chart reviews and collaboration. The candidate also highlights their proficiency in utilizing various EHR functionalities such as order entry and medication reconciliation. Additionally, they mention providing education and training to the medical staff. However, the answer could still be improved by providing more specific examples of how the candidate utilized EHR systems to improve health record quality.
An example of a exceptional answer:
Throughout my career as a Clinical Documentation Improvement Specialist, I have consistently demonstrated a comprehensive understanding and utilization of electronic health records (EHR) and health information systems. In my previous role at a leading academic medical center, I had the opportunity to work with advanced EHR systems such as Epic, Allscripts, and Meditech. These systems allowed me to efficiently navigate through patient charts, review clinical documentation, and identify areas for improvement. I was proactive in utilizing EHR functionalities such as electronic query tools to communicate with physicians and gather additional clinical information for accurate coding. I also leveraged data analytics tools within the EHR system to analyze trends in documentation gaps and develop targeted education initiatives. By collaborating with the coding team, I ensured that correct codes were used and coding-related issues were addressed promptly. My expertise in EHR systems extended beyond the acute care setting, as I also contributed to the implementation and optimization of EHR systems in outpatient clinics. This involved training staff on EHR functionalities, developing documentation templates and guidelines, and ensuring compliance with coding guidelines and regulations. My in-depth knowledge of ICD-10-CM and CPT coding principles allowed me to accurately assess the completeness and accuracy of documentation, reflecting the scope of service and severity of illness for all patients. Overall, my proficiency in EHR systems, along with my dedication to ongoing education and staying current with industry changes, enables me to drive continuous improvement in health record quality and ensure compliance with regulatory standards.
Why is this an exceptional answer?
The exceptional answer expands upon the solid answer by providing even more detailed examples and showcasing the candidate's comprehensive understanding and expertise in utilizing EHR systems. They mention working with advanced EHR systems such as Epic, Allscripts, and Meditech, and highlight specific functionalities they utilized, such as electronic query tools and data analytics tools. The candidate also demonstrates their ability to contribute to the implementation and optimization of EHR systems in outpatient clinics. Additionally, they emphasize their in-depth knowledge of coding principles and their commitment to ongoing education. This answer effectively showcases the candidate's experience and expertise with EHR systems in a comprehensive manner.
How to prepare for this question:
  • 1. Review your experience: Reflect on your past roles and the specific tasks you performed related to electronic health records (EHR) and health information systems. Make a list of the EHR systems you have used and the functionalities you are proficient in.
  • 2. Familiarize yourself with industry standards: Stay updated with the latest coding guidelines, regulations, and reporting requirements. Be aware of any changes or updates in EHR systems and understand how they impact clinical documentation practices.
  • 3. Prepare specific examples: Think of specific instances where you utilized EHR systems to improve health record quality, collaborate with healthcare providers, or address coding-related issues. These examples will help demonstrate your experience and skills during the interview.
  • 4. Highlight your knowledge of coding principles: Showcase your familiarity with ICD-10-CM and CPT coding principles and how you have applied them in your previous roles. Discuss how your understanding of coding principles contributes to accurate and comprehensive documentation.
  • 5. Emphasize your adaptability and willingness to learn: EHR systems are constantly evolving, and employers value candidates who can quickly adapt to new technologies. Highlight your experience in learning new systems and your willingness to stay updated with industry changes.
  • 6. Practice explaining complex concepts: Be prepared to explain technical concepts related to EHR systems and health information systems in a clear and concise manner. Use simple language and provide examples to help interviewers understand your expertise.
What are interviewers evaluating with this question?
  • Experience with EHR and health information systems

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