Describe your computer literacy skills and knowledge of EHR systems and coding software.

INTERMEDIATE LEVEL
Describe your computer literacy skills and knowledge of EHR systems and coding software.
Sample answer to the question:
I have good computer literacy skills and knowledge of EHR systems and coding software. I am comfortable using various computer programs and have experience with electronic health records. I can navigate through different systems and understand how to input and retrieve patient information. Additionally, I have some knowledge of coding software and can assist with assigning appropriate codes to diagnoses and procedures.
Here is a more solid answer:
I have developed strong computer literacy skills throughout my career. I am proficient in using EHR systems, such as Epic and Cerner, and have extensive experience inputting and retrieving patient information. I am also familiar with coding software, including 3M Encoder and Optum Encoder, and have experience in assigning appropriate codes to diagnoses and procedures. For example, in my previous role as a Clinical Documentation Specialist, I utilized EHR systems to review and update medical records, ensuring accuracy and completeness. I also collaborated with physicians to obtain additional clinical information needed for accurate coding. Additionally, I participated in training sessions to educate medical staff on best documentation practices and coding principles.
Why is this a more solid answer?
The solid answer provides more specific details and examples to support the candidate's computer literacy skills and knowledge of EHR systems and coding software. It mentions the specific EHR systems and coding software the candidate is familiar with, as well as their experience in using them. The answer also includes a specific example of how the candidate utilized EHR systems and collaborated with physicians in their previous role.
An example of a exceptional answer:
I have a high level of proficiency in computer literacy skills, EHR systems, and coding software. I am extremely comfortable using various computer programs and have a deep understanding of electronic health records. I have worked extensively with EHR systems such as Epic, Cerner, and Meditech, and have a strong ability to navigate through different platforms and efficiently input and retrieve patient information. In terms of coding software, I am experienced in using 3M Encoder, Optum Encoder, and TruCode. I have a thorough understanding of coding principles and guidelines, including ICD-10-CM and CPT coding. In my previous role as a Clinical Documentation Specialist, I leveraged my computer literacy skills to proactively identify incomplete or inaccurate documentation in medical records and collaborate with physicians and healthcare providers to obtain the necessary clinical information for accurate coding. I also developed and conducted training sessions for staff on clinical documentation practices, ensuring compliance with coding guidelines and regulations.
Why is this an exceptional answer?
The exceptional answer provides a high level of detail and specific examples to demonstrate the candidate's expertise in computer literacy skills, EHR systems, and coding software. It mentions the specific EHR systems the candidate has experience with and their ability to navigate through different platforms. The answer also highlights their proficiency in using coding software and knowledge of coding principles, including ICD-10-CM and CPT coding. The candidate provides a specific example of how they used their computer literacy skills to proactively identify incomplete or inaccurate documentation and collaborated with physicians and healthcare providers in their previous role. Additionally, they mention their experience in developing and conducting training sessions for staff on clinical documentation practices.
How to prepare for this question:
  • Review and familiarize yourself with different EHR systems and coding software commonly used in the healthcare industry.
  • Stay updated on the latest coding guidelines and principles, including ICD-10-CM and CPT coding.
  • Gain hands-on experience with EHR systems and coding software by volunteering or taking on relevant projects.
  • Highlight any previous experience or training you have in using EHR systems and coding software during the interview.
  • Be prepared to provide specific examples of how you have utilized computer literacy skills, EHR systems, and coding software in previous roles.
What are interviewers evaluating with this question?
  • Computer literacy skills
  • Knowledge of EHR systems
  • Knowledge of coding software

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