INTERMEDIATE LEVEL

Describe your experience with in-flight service and consumer sales.

Sample answer to the question

I have experience in both in-flight service and consumer sales. In terms of in-flight service, I have worked as a flight attendant for the past three years, providing excellent customer service and ensuring the safety and comfort of passengers. I am well-versed in safety protocols and emergency response procedures and have conducted pre-flight cabin checks to ensure all safety equipment is functioning properly. In terms of consumer sales, I have experience selling on-board merchandise and serving beverages, meals, and snacks to passengers. I have a strong customer service orientation and have always received positive feedback from passengers.

A more solid answer

I have a solid experience with in-flight service and consumer sales. As a flight attendant with five years of experience, I have developed exceptional communication and interpersonal skills. I have effectively communicated with passengers, providing them with information on safety procedures and attending to their needs. In terms of consumer sales, I have served meals, snacks, and beverages to passengers, ensuring their satisfaction and maximizing sales. I have also sold on-board merchandise, utilizing my strong customer service orientation to promote and sell products. Additionally, I have a keen attention to detail and have conducted pre-flight cabin checks to ensure the safety equipment is in proper working condition. I am also adaptable and have quickly learned new procedures and skills required for different flights and airlines.

Why this is a more solid answer:

The solid answer provides more specific details about the candidate's experience and skills related to in-flight service and consumer sales. It addresses all the evaluation areas and requirements listed in the job description. However, it could still benefit from additional details and examples of specific situations the candidate has handled.

An exceptional answer

I have exceptional experience with in-flight service and consumer sales. With over seven years of experience as a flight attendant, I have honed my communication skills and developed a deep understanding of delivering exceptional customer service. I consistently go above and beyond to ensure passengers feel valued and comfortable throughout their flight. In terms of consumer sales, I have not only served meals and beverages but also collaborated with vendors to curate an attractive selection of on-board merchandise that aligns with passenger preferences. Through active listening and attentiveness, I have been able to identify and anticipate passenger needs, resulting in increased sales and positive customer feedback. Moreover, I have taken the initiative to continuously learn and adapt to new procedures and technologies, which has enabled me to efficiently navigate any challenges or changes that arise during flights.

Why this is an exceptional answer:

The exceptional answer goes into even more detail about the candidate's experience and skills related to in-flight service and consumer sales. It provides specific examples of how the candidate has gone above and beyond in delivering exceptional service and maximizing sales. It also highlights the candidate's adaptability and willingness to learn, which are important qualities in a flight attendant role.

How to prepare for this question

Highlight any previous experience related to customer service, sales, or hospitality.
Describe situations where you had to handle difficult passengers or resolve customer complaints.
Emphasize your ability to remain calm and composed in stressful situations.
Demonstrate your attention to detail by giving examples of how you have ensured the safety and comfort of passengers.
Share any experience with foreign languages or multicultural environments, as these are desirable skills for international flights.

What interviewers are evaluating

Communication Skills
Customer Service
Attention to Detail
Adaptability
Experience