Tell us about a time when you had to resolve a conflict between colleagues or team members.

One time, I encountered a conflict between two team members during a particularly busy flight. One flight attendant accused the other of not pulling their weight and causing delays in serving passengers. I immediately intervened and called both individuals into a private area to discuss the situation. I listened carefully to both sides, allowing them to express their concerns openly. After hearing their perspectives, I facilitated a conversation where they could address their issues directly with each other. I encouraged them to find common ground and reminded them of the importance of working together as a team. By the end of the conversation, they had reached a mutual understanding and agreed to communicate better moving forward. I checked in with them periodically to ensure that the conflict was resolved, and they continued to work effectively together for the rest of the flight.

In my previous role as a flight attendant, I encountered a conflict between two team members during a busy international flight. One of the flight attendants had mistakenly spilled a beverage on a passenger's clothing, resulting in the passenger's frustration. The other flight attendant felt blamed for the incident, leading to tension between them. As soon as I became aware of the conflict, I approached both individuals privately to understand their perspectives. I actively listened to their concerns and validated their feelings, emphasizing the importance of maintaining professionalism and working together as a team. To resolve the conflict, I facilitated a meeting where both flight attendants had the opportunity to express their thoughts and feelings. I encouraged them to find common ground and reminded them of the ultimate goal: ensuring the safety, comfort, and satisfaction of our passengers. Both flight attendants were able to acknowledge their mistakes and find a resolution. I followed up with regular check-ins to confirm that the conflict was fully resolved, and both team members continued to work harmoniously for the remainder of the flight.

During a red-eye flight, I encountered a conflict between two team members regarding the distribution of workload. One flight attendant believed the other was not doing their fair share, causing tension and delays in providing services to passengers. As the in-charge flight attendant, I immediately addressed the situation by gathering both individuals in a private area to discuss their concerns. I actively listened to their viewpoints and acknowledged their frustrations. To resolve the conflict, I suggested implementing a rotational system for tasks to ensure a fair distribution of workload. I also proposed creating a shared checklist to track completed tasks, allowing transparency and accountability. Additionally, I organized a team-building activity during the layover to strengthen their relationship and improve teamwork. By implementing these measures, the conflict was successfully resolved, and both flight attendants demonstrated greater collaboration and efficiency in serving passengers. This experience taught me the importance of open communication, proactive problem-solving, and fostering a supportive work environment.