JUNIOR LEVEL
Interview Questions for Infrastructure Support Engineer
What is your process for documenting technical issues, solutions, and processes?
How do you handle situations when you don't have immediate access to the necessary resources to resolve a technical issue?
What routine maintenance and system checks have you carried out in the past to ensure the stability of network environments?
Describe a time when you had to learn a new technology or tool quickly to complete a task. How did you approach it?
How do you stay updated with the latest technology trends and advancements?
Have you collaborated with senior staff on the planning and implementation of system updates and improvements? If so, what was your role?
Describe your experience in documenting technical issues, solutions, and processes according to company policies.
Tell us about a project where you were involved in the planning and implementation of system updates or improvements.
Tell us about your experience with help desk support and remote troubleshooting.
How do you ensure the confidentiality and integrity of sensitive data in an IT environment?
Can you explain your familiarity with network protocols such as TCP/IP, DNS, and DHCP?
Describe a time when you had to troubleshoot a complex network issue. What steps did you take?
Tell us about your experience with incident management systems and how you use them to resolve user-submitted incidents.
Describe your experience in time management and prioritization.
Have you worked with virtualization technologies like VMware or Hyper-V before?
Can you explain a situation where you provided excellent customer service while resolving a technical issue?
How do you approach dealing with difficult and challenging issues?
What is your understanding of IT security principles?
What experience do you have with Windows/Linux server environments?
How do you ensure the rigorous application of information security policies and procedures?
Describe how you would handle first-level contact and problem resolution for users with hardware, software, and applications problems.
How do you stay organized and manage your time effectively in a fast-paced IT environment?
Have you ever worked independently and as part of a team? How did you manage both scenarios?
Explain your experience in resolving user-submitted incidents and service requests using remote tools and incident management systems.
What steps do you take to ensure the stability and availability of network systems and services?
Can you describe a situation where you had to work with a difficult user or customer? How did you handle it?
Can you give an example of a challenging technical issue you faced and how you resolved it?
How would you monitor and maintain an organization's IT infrastructure?
Can you describe your role in configuring and deploying new hardware and software?
Tell us about a time when you had to prioritize multiple tasks with conflicting deadlines. How did you handle it?
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