INTERMEDIATE LEVEL
Interview Questions for Infrastructure Support Engineer
Describe your knowledge and experience with IT policies and procedures to ensure system security.
What steps do you take to improve and upgrade systems?
How do you ensure effective communication and collaboration with team members?
What is your experience with documenting system configuration and operational procedures?
Have you been involved in disaster recovery efforts and backup procedures? If yes, please describe your role and responsibilities.
Describe your experience with network architecture and client/server technology.
Have you implemented or supported network and security solutions? If so, please describe your experience.
Can you give an example of a time when you had to troubleshoot and resolve a complex infrastructure issue?
What tools and techniques do you use for network diagnostics and analytics?
How do you handle challenging situations or conflicts within a team?
Can you provide an example of a time when you used scripting or automation to simplify a task?
Can you give an example of a time when you had to work independently on a project?
What scripting and system automation languages are you familiar with?
What are some of the key elements you include when documenting system configuration and operational procedures?
What steps do you take to ensure data security and confidentiality?
How do you stay informed about the latest industry trends and technologies?
Have you participated in disaster recovery exercises or planning? If yes, please describe your role and responsibilities.
What steps do you take to ensure the stability and integrity of information systems?
Can you describe a project where you were responsible for implementing network and security solutions?
How do you provide technical support to end-users?
How do you handle end-user technical support requests and ensure timely resolution?
How do you prioritize and manage multiple tasks and projects in a fast-paced environment?
How do you ensure system availability and minimize downtime?
Describe a situation where you had to work under pressure to meet a tight deadline.
Can you describe your experience with troubleshooting and problem-solving?
Describe your experience with monitoring IT infrastructure and reporting on system performance.
Describe your experience with working in a fast-paced environment with multiple competing priorities.
Have you worked with cloud services? If so, which ones and what was your role in implementing and managing them?
What strategies do you use to keep abreast of the latest industry trends and technologies?
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