Tell us about a time when you faced a conflict or disagreement with a colleague and how you resolved it.

SENIOR LEVEL
Tell us about a time when you faced a conflict or disagreement with a colleague and how you resolved it.
Sample answer to the question:
In my previous role as a Rehabilitation Therapist, I encountered a conflict with a colleague regarding the treatment approach for a patient. We had differing opinions on the most effective intervention. To resolve the conflict, I suggested that we gather more information and review relevant research articles to inform our decision. We both independently researched and presented our findings. Through open and respectful dialogue, we were able to identify common ground and come to a consensus on the best course of action for the patient. We implemented the agreed-upon treatment plan and closely monitored the patient's progress together. This experience taught me the importance of effective communication, active listening, and collaboration in resolving conflicts for the benefit of our patients.
Here is a more solid answer:
During my time as a Rehabilitation Therapist, I encountered a conflict with a colleague regarding the selection of assistive equipment for a patient. We had different opinions on which equipment would best suit the patient's needs. I recognized the importance of addressing the conflict promptly to ensure the patient received the most effective treatment. I scheduled a meeting with my colleague to discuss our perspectives and understand each other's reasoning. We actively listened to each other's concerns and shared our experiences working with similar patients. To gather more insights, we consulted with senior therapists and conducted research on the latest advancements in assistive technology. Through open and respectful communication, we were able to find a compromise that incorporated aspects from both of our recommendations, providing the patient with a tailored solution. This experience highlighted the importance of teamwork, empathy, and evidence-based practice in delivering high-quality care to our patients.
Why is this a more solid answer?
The solid answer provides more specific details about the conflict, the steps taken to resolve it, and the outcomes achieved. It demonstrates the candidate's ability to communicate effectively, collaborate with colleagues, and use problem-solving skills to find a solution. However, it could further expand on how the conflict resolution process aligned with the job requirements.
An example of a exceptional answer:
In my role as a Senior Rehabilitation Therapist, I encountered a conflict with a colleague regarding the approach to a complex case involving a patient with a traumatic brain injury. We had differing opinions on the balance between cognitive rehabilitation and physical therapy interventions. To address this conflict, I proposed a comprehensive case review meeting involving the entire interdisciplinary team. During the meeting, I facilitated an open and respectful discussion, allowing each team member to share their insights and expertise. To support our arguments, we presented relevant research studies and case studies that demonstrated the benefits of integrating both cognitive and physical rehabilitation. Through this collaborative process, we were able to reach a consensus and develop an integrated treatment plan that addressed the patient's unique needs. This conflict resolution experience not only strengthened our team dynamics but also enhanced the quality of care provided to our patients. It taught me the importance of embracing diverse perspectives, leveraging evidence-based practice, and fostering a collaborative work environment.
Why is this an exceptional answer?
The exceptional answer provides a detailed account of the conflict resolution process, highlighting the candidate's leadership skills, ability to facilitate discussions, and commitment to evidence-based practice. It demonstrates a deep understanding of the job requirements, including the need for collaboration within the interdisciplinary team. The answer also emphasizes the impact of the conflict resolution on patient care and the candidate's personal growth. However, it could further emphasize the candidate's mentoring and leadership skills, which are important for the role of a Senior Rehabilitation Therapist.
How to prepare for this question:
  • Reflect on past experiences where you faced conflicts or disagreements with colleagues and how you resolved them. Consider conflicts related to treatment approaches, patient care decisions, or resource allocation.
  • Think about how your conflict resolution strategies align with the key skills and responsibilities mentioned in the job description, such as communication, collaboration, and evidence-based practice.
  • Highlight examples that demonstrate your ability to adapt and find a balanced solution that benefits both the patients and the team.
  • Prepare to discuss how conflicts and disagreements can contribute to professional growth and the improvement of patient care.
  • Consider practicing active listening and effective communication techniques to ensure your conflict resolution stories are clear, concise, and engaging during the interview.
What are interviewers evaluating with this question?
  • Communication
  • Collaboration
  • Problem-solving

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