Describe a time when you had to make changes to an animal exhibit to improve visitor engagement. What were the results?

SENIOR LEVEL
Describe a time when you had to make changes to an animal exhibit to improve visitor engagement. What were the results?
Sample answer to the question:
One time, I had to make changes to an animal exhibit to improve visitor engagement was at a zoo where I worked as an Animal Curator. We noticed that the current exhibit for the monkeys was not attracting as many visitors as we wanted. So, I decided to revamp the exhibit to make it more interactive and educational. We added climbing structures, interactive games, and information boards about the monkeys' behaviors and habitats. The results were amazing! Visitors became more engaged and spent more time observing the monkeys. The number of visitors to the exhibit increased by 40% and we received positive feedback from visitors about the improvements.
Here is a more solid answer:
As an Animal Curator at a zoo, I had the opportunity to enhance visitor engagement by making changes to an animal exhibit. One instance was with the penguin exhibit. We noticed that visitors were only spending a short time observing the penguins, so I took the initiative to make improvements. I collaborated with the education department to develop a feeding demonstration schedule and educational presentations about penguin behavior and conservation. To make the exhibit more interactive, we added a penguin feeding station where visitors could hand-feed the penguins. Additionally, we installed underwater viewing windows to allow visitors to observe the penguins swimming. These changes greatly increased visitor engagement. The average time spent at the exhibit doubled, and visitor feedback was overwhelmingly positive. We even saw an increase in repeat visitors specifically for the penguin exhibit.
Why is this a more solid answer?
The solid answer expands on the basic answer by providing specific details about the candidate's leadership skills in taking the initiative to improve visitor engagement. It also demonstrates the candidate's collaboration with the education department and exhibit design skills in developing feeding demonstrations, educational presentations, and interactive experiences. The results of the changes are clearly stated, showing the impact on visitor engagement and the positive feedback received. However, the answer can still be improved by including more information on the candidate's communication, problem-solving, and how the changes align with the job responsibilities and qualifications.
An example of a exceptional answer:
During my time as an Animal Curator, I encountered a challenge with the reptile exhibit that required changes to improve visitor engagement. The exhibit lacked interactivity, and visitors were simply walking past the enclosures without much engagement. To address this, I formed a cross-departmental team consisting of zookeepers, educators, and exhibit designers. We conducted research on reptile behavior and designed a new exhibit layout that simulated different reptile habitats. We added touch-screen displays with interactive quizzes and information about each species. Additionally, we implemented live reptile presentations where visitors could touch and hold non-venomous reptiles under supervision. These changes had a profound impact on visitor engagement. The average time spent at the exhibit tripled, and visitors expressed excitement and curiosity about the reptiles. The exhibit also became a popular educational destination for school field trips. Through this experience, I demonstrated strong leadership in driving collaborative efforts, problem-solving skills in identifying and addressing the issue, and strategic exhibit design to enhance visitor engagement.
Why is this an exceptional answer?
The exceptional answer goes above and beyond by providing extensive details about the candidate's leadership in forming a cross-departmental team and driving collaborative efforts to address the challenge. It also showcases the candidate's problem-solving skills in conducting research and strategic exhibit design to create a more interactive experience. The impact of the changes on visitor engagement is clearly stated, with specific metrics and positive feedback. The answer effectively aligns with the job responsibilities and qualifications by demonstrating the candidate's knowledge of animal behavior, collaboration with different departments, and passion for visitor engagement and education. However, to further improve, the answer could include more specific examples of effective communication with the team members and how the changes contribute to animal welfare and conservation efforts.
How to prepare for this question:
  • Familiarize yourself with exhibit design principles and visitor engagement strategies.
  • Think of past experiences where you had to make changes to enhance visitor engagement in any context, not necessarily limited to animal exhibits.
  • Highlight your leadership skills and ability to collaborate with different departments or teams.
  • Consider how your changes align with the institution's goals for animal welfare, conservation, and education.
  • Prepare specific examples of the results or impact of your changes in improving visitor engagement.
What are interviewers evaluating with this question?
  • Leadership
  • Communication
  • Problem-solving
  • Collaboration
  • Exhibit design
  • Visitor engagement

Want content like this in your inbox?
Sign Up for our Newsletter

By clicking "Sign up" you consent and agree to Jobya's Terms & Privacy policies

Related Interview Questions