Can you provide an example of a time when you went above and beyond for a patient?

JUNIOR LEVEL

Sample answer to the question:

Yes, I can provide an example of a time when I went above and beyond for a patient. A few years ago, I had a patient who came to me with a complicated eye condition. After conducting a comprehensive eye exam, I discovered that he had a rare form of glaucoma that required specialized treatment. I went above and beyond by researching the latest advancements in glaucoma treatment and consulting with other experts in the field to develop a personalized treatment plan for the patient. I also took the time to educate the patient about his condition and the importance of adhering to the treatment plan. Throughout the process, I provided ongoing support and regularly checked in with the patient to ensure that he was following the treatment plan and seeing positive results. This level of dedication and personalized care ultimately resulted in the patient's vision improving significantly, and he expressed his gratitude for my efforts.

Here is a more solid answer:

I can definitely provide an example of a time when I went above and beyond for a patient. A few years ago, I had a patient who was experiencing vision problems that were affecting her ability to perform daily tasks. After conducting a comprehensive eye exam, I diagnosed her with cataracts in both eyes. Understanding how important her vision was to her quality of life, I made it my priority to provide her with the best possible care. I took the time to explain the condition to her in simple terms and answered all of her questions and concerns. I also discussed the available treatment options and together, we decided that cataract surgery was the best course of action. I went above and beyond by scheduling the surgery for her and ensuring that she felt comfortable and informed throughout the entire process. I even personally followed up with her after the surgery to see how she was doing and to provide any additional support or guidance she needed. Seeing the joy and gratitude in her eyes when she regained her clear vision was incredibly rewarding and reinforced my commitment to delivering high-quality patient care and customer service.

Why is this a more solid answer?

The solid answer provides specific details of a past experience when the candidate went above and beyond for a patient. It demonstrates their excellent communication and interpersonal skills through their ability to explain the condition to the patient, answer questions, and provide support. It also showcases their commitment to delivering high-quality patient care and customer service by scheduling the surgery and personally following up with the patient after the procedure. However, it could still be improved by providing more specific examples of how the candidate addressed the patient's concerns and ensured their comfort throughout the process.

An example of a exceptional answer:

Absolutely! Let me tell you about a time when I truly went above and beyond for a patient. I had a young patient who was diagnosed with a rare eye condition that was causing her to gradually lose her vision. This news was devastating for her and her family, and I recognized the need to not only provide exceptional medical care but also emotional support throughout the journey. To ensure she received the best possible care, I collaborated with a team of specialists to create a customized treatment plan that combined the latest medical advancements with holistic therapies. I also took the time to sit down with the patient and her family, explaining the condition, the treatment options, and addressing any concerns they had. Throughout the treatment, I remained in close contact with the patient and her family, providing regular updates on her progress, discussing any adjustments to the treatment plan, and offering emotional support. I even organized support group sessions for the patient and her family, allowing them to connect with others going through a similar experience. Seeing the positive impact of this holistic approach on the patient's well-being and her gratitude for the personalized care reinforced my commitment to delivering high-quality patient care and customer service.

Why is this an exceptional answer?

The exceptional answer goes beyond the solid answer by providing even more specific details and demonstrating additional skills and qualities. It showcases the candidate's ability to collaborate with a team of specialists and create a customized treatment plan that integrates both medical advancements and holistic therapies. It also highlights their commitment to emotional support by organizing support group sessions for the patient and her family. Overall, the exceptional answer clearly demonstrates the candidate's commitment to delivering high-quality patient care and customer service and their ability to go above and beyond for their patients.

How to prepare for this question:

Reflect on past experiences where you have gone above and beyond for a patient. Think about specific examples that showcase your communication and interpersonal skills, as well as your commitment to delivering high-quality patient care and customer service.

Research recent advancements in optometry and familiarize yourself with best practices in patient care. Being up-to-date with the latest developments in the field will help you provide comprehensive and informed answers.

Practice answering this question in a concise and clear manner. Focus on providing specific details, such as the patient's condition, the actions you took, and the positive outcome.

Highlight any additional skills or qualities that you possess that make you a strong candidate for the position, such as your ability to collaborate with a multidisciplinary team or your commitment to holistic care.

During the interview, listen actively to the question and take a moment to gather your thoughts before responding. This will help you structure your answer effectively and ensure that you address all the evaluation areas mentioned in the question.

What are interviewers evaluating with this question?