Tell us about a time when you had to make a quick decision in a high-pressure situation.

JUNIOR LEVEL

Sample answer to the question:

Once, during a high-pressure situation at work, I had to make a quick decision regarding a patient's eye health. The patient was experiencing sudden vision loss, and it was crucial to act promptly. I immediately conducted a comprehensive eye exam to identify any underlying issues. Through my assessment, I detected a retinal detachment, a serious condition requiring urgent surgery. I quickly coordinated with a specialist and arranged an appointment for the patient. Meanwhile, I reassured and comforted the patient, explaining the situation and the necessary steps. The patient underwent successful surgery and regained their vision. This experience taught me the importance of staying calm and making quick decisions under pressure to provide the best possible care for patients.

Here is a more solid answer:

In a recent high-pressure situation, a patient visited my clinic with sudden and severe eye pain. It was evident that immediate action was required to alleviate their discomfort and prevent further damage. I swiftly assessed their condition, identifying a corneal abrasion. To provide immediate relief, I administered topical anesthetic, and subsequently treated the abrasion using a bandage contact lens. Concurrently, I ensured that the patient felt supported, explaining the diagnosis and treatment plan in clear and compassionate language. Furthermore, I scheduled a follow-up appointment to monitor their progress. This situation highlighted my ability to make quick decisions and take decisive action while maintaining effective communication and a patient-centered approach.

Why is this a more solid answer?

The solid answer provided specific details about the candidate's quick decision-making in a high-pressure situation, demonstrated their excellent communication and interpersonal skills, ability to work independently and as part of a team, their attention to detail and problem-solving abilities, adaptability, and commitment to patient care.

An example of a exceptional answer:

In a highly demanding situation, an elderly patient arrived at my practice in extreme distress, having experienced a sudden loss of vision in one eye. Instantly recognizing the severity of the situation, I conducted a thorough examination and swiftly diagnosed a retinal artery occlusion, a sight-threatening condition. Given the urgency, I promptly contacted a retinal specialist to arrange an immediate consultation. Concurrently, I ensured the patient's emotional well-being, providing empathy and reassurance throughout the process. Understanding the necessity for prompt treatment to improve the chances of retaining vision, I arranged for the patient to be taken to the specialist within an hour. Their dedicated intervention successfully resolved the occlusion, resulting in a partial recovery of the patient's vision. This experience highlights my ability to act decisively and efficiently in high-pressure situations, ensuring the best possible outcomes for patients while prioritizing their overall well-being.

Why is this an exceptional answer?

The exceptional answer provided detailed and specific information about the candidate's quick decision-making in a high-pressure situation, showcasing their excellent communication and interpersonal skills, ability to work independently and as part of a team, strong analytical and problem-solving abilities, adaptability, and commitment to delivering high-quality patient care and customer service.

How to prepare for this question:

Reflect on past experiences where you had to make quick decisions under pressure. Identify situations that highlight your ability to communicate effectively, work independently or as part of a team, solve problems, and prioritize patient care.

Practice articulating the specific actions you took in those high-pressure situations, emphasizing your skills and qualities relevant to the optometry field.

Familiarize yourself with the latest advancements in optometry and best practices in patient care to showcase your commitment to staying current and providing the highest level of care.

Consider seeking feedback from colleagues or supervisors on how you have handled high-pressure situations in the past. This can help you identify areas of strength and areas for improvement.

Develop strategies for staying calm and focused in high-pressure situations, such as deep breathing or quick problem-solving techniques. These strategies can help you make quick decisions while maintaining composure.

What are interviewers evaluating with this question?