Have you proposed any improvements to current health informatics systems? If so, what were they and what was the outcome?

SENIOR LEVEL
Have you proposed any improvements to current health informatics systems? If so, what were they and what was the outcome?
Sample answer to the question:
Yes, I have proposed improvements to current health informatics systems in my previous role. One example of this was when I noticed that the process of entering patient data into the EHR system was time-consuming and prone to errors. To address this issue, I suggested implementing an automated data entry system that would extract information from scanned documents and populate the relevant fields in the EHR. This would not only save time but also improve data accuracy. After presenting this proposal to the management, it was approved, and we worked with the IT team to develop and implement the automated data entry system. As a result, the time required to enter patient data decreased by 50%, and data accuracy significantly improved.
Here is a more solid answer:
Yes, as a Senior Health Information Technician, I actively seek opportunities to propose improvements to current health informatics systems. One notable example of this was when I identified a bottleneck in the coding process for medical procedures. I noticed that the current system required manual entry of codes, which was time-consuming and prone to errors. To address this issue, I researched and recommended the implementation of a coding software that automates the coding process based on the documentation provided by healthcare professionals. I prepared a detailed proposal outlining the benefits of the software, including increased efficiency, reduced errors, and improved compliance with coding standards. After presenting the proposal to the management and IT team, it was approved, and we successfully implemented the coding software. As a result, the coding process became more streamlined, reducing coding time by 30% and improving accuracy. This improvement not only saved time for the health information management team but also significantly reduced the risk of coding errors, ensuring accurate and reliable data for healthcare decision-making.
Why is this a more solid answer?
The solid answer includes more elaboration on the proposed improvement, the candidate's role in identifying the issue, and the steps taken to implement the improvement. It also provides specific details on the benefits of the proposed improvement and the outcome. However, it could still benefit from further showcasing the candidate's problem-solving and analytical abilities.
An example of a exceptional answer:
Absolutely, I have actively contributed to the improvement of current health informatics systems throughout my career. One project that stands out is when I led a multidisciplinary team in redesigning the EHR system interface to enhance user experience and increase efficiency. Through comprehensive user research and feedback collection, I identified pain points and inefficiencies in the existing system. I proposed a new interface design that incorporated intuitive navigation, streamlined workflows, and customizable features. To gain buy-in from stakeholders, I created prototypes and conducted usability testing to demonstrate the anticipated improvements. Once approved, I collaborated with the IT team to implement the new interface, ensuring minimal disruption to daily operations. The outcome was remarkable. Clinicians reported a 40% reduction in time spent navigating the EHR, leading to increased productivity and improved patient care. Additionally, user satisfaction surveys showed a significant increase in overall satisfaction with the EHR system. This experience highlighted my ability to lead and collaborate with cross-functional teams, analyze complex problems, and devise practical solutions that have a positive impact on healthcare delivery.
Why is this an exceptional answer?
The exceptional answer provides a more comprehensive description of the improvement project, emphasizing the candidate's leadership skills, user research and feedback collection, prototype creation, usability testing, and collaboration with the IT team. It also highlights the significant impact of the improvement on user experience, productivity, patient care, and overall satisfaction. This answer demonstrates the candidate's ability to think critically, analyze complex problems, and successfully execute projects that align with the goals of enhancing health informatics systems.
How to prepare for this question:
  • Research the current health informatics systems widely used in the industry and be familiar with their strengths and weaknesses.
  • Reflect on your past experiences where you have identified areas for improvement in health informatics systems and the outcomes of your proposals.
  • Highlight your problem-solving abilities and analytical skills by providing specific examples of proposed improvements.
  • Demonstrate your ability to communicate effectively by clearly explaining the proposed improvements, their benefits, and the outcomes achieved.
  • Consider the impact of the proposed improvements on patient care, data accuracy, efficiency, and compliance with regulations.
What are interviewers evaluating with this question?
  • Problem-solving
  • Communication

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