Tell me about a time when you had to troubleshoot an issue or problem in a laboratory. How did you approach the situation?

JUNIOR LEVEL
Tell me about a time when you had to troubleshoot an issue or problem in a laboratory. How did you approach the situation?
Sample answer to the question:
During my time working in a laboratory, there was an issue with the PCR machine. It was not giving consistent results, and this was affecting our research. To troubleshoot the problem, I first checked if there were any errors in the setup or reagents. I also reviewed the PCR protocol to ensure we were following it correctly. After ruling out these possibilities, I decided to calibrate the machine and run a test with known samples to see if the results were accurate. By doing this, I was able to identify that the heating block in the machine was malfunctioning. I immediately reported the issue to the lab manager, who contacted the manufacturer for repair or replacement. In the meantime, I adjusted the conditions to obtain reliable results using another PCR machine. This experience taught me the importance of attention to detail and problem-solving skills in troubleshooting laboratory issues.
Here is a more solid answer:
During my time working in the laboratory, we encountered a problem with the PCR machine, which was causing inconsistent results. To tackle the issue, I took a systematic approach. First, I meticulously reviewed the setup and reagents to ensure they were correct. Next, I carefully checked the PCR protocol to eliminate any errors in the procedure. Despite ruling out these possibilities, the problem persisted. Realizing that the issue might lie with the machine itself, I decided to calibrate it. After performing a calibration test using known samples, I identified that the heating block was malfunctioning. To address this, I promptly reported the problem to the lab manager, who initiated the necessary steps to repair or replace the machine. In the meantime, I adapted by using another PCR machine with adjusted conditions to obtain accurate and reliable results. Throughout this process, I collaborated closely with my colleagues, sharing updates and troubleshooting strategies. This experience showcased my analytical skills, attention to detail, problem-solving abilities, and my knowledge of PCR and laboratory equipment.
Why is this a more solid answer?
The solid answer includes additional details about collaborating with colleagues and the candidate's knowledge of PCR and laboratory equipment. It provides a systematic approach to troubleshooting the issue and highlights the candidate's strong analytical skills, attention to detail, and problem-solving abilities. However, it can be further improved by including specific examples of collaboration and highlighting the candidate's understanding of the importance of maintaining patient confidentiality.
An example of a exceptional answer:
During my time in the laboratory, I encountered a challenging issue with the PCR machine that was impacting our research. The machine consistently produced aberrant results, hindering our ability to obtain accurate data. To address this problem, I undertook a comprehensive troubleshooting process. First, I meticulously evaluated the setup, reagents, and protocols, ensuring their accuracy and adherence to standard procedures. Despite these thorough reviews, the issue persisted, prompting me to delve deeper into the machine's performance. I ran optimization experiments using different temperature profiles, cycling conditions, and primer concentrations to identify potential variables affecting the results. Through this deliberate experimentation, I discovered that the PCR tubes used in the machine were mismatched, leading to inconsistent heating and amplification. Immediately, I shared my findings with the lab manager, who promptly ordered the correct tubes. In the meantime, I capitalized on my understanding of alternative molecular techniques, such as qPCR, to obtain reliable data. Additionally, I collaborated extensively with colleagues, engaging in regular discussions to pool our knowledge and share troubleshooting strategies. This collaborative effort not only expedited the resolution process but also fostered a supportive and productive team dynamic. Through this experience, I gained invaluable insights into the importance of attention to detail, analytical thinking, perseverance, and effective collaboration in troubleshooting laboratory issues.
Why is this an exceptional answer?
The exceptional answer includes specific details about the candidate's troubleshooting process, including optimization experiments and the discovery of mismatched PCR tubes. It also emphasizes the candidate's extensive collaboration with colleagues and the utilization of alternative techniques. The answer demonstrates a high level of analytical thinking, attention to detail, perseverance, and effective collaboration. To further improve, the candidate could emphasize the importance of maintaining patient confidentiality in their answer.
How to prepare for this question:
  • Review the basics of PCR and laboratory equipment to ensure a strong foundation in troubleshooting.
  • Familiarize yourself with common issues that can arise in a laboratory and their potential solutions.
  • Practice describing your problem-solving process in a clear and concise manner.
  • Reflect on past experiences in a laboratory where you successfully troubleshooted an issue and be prepared to discuss them.
  • Highlight your ability to collaborate effectively with colleagues and communicate your findings and progress.
What are interviewers evaluating with this question?
  • Analytical skills
  • Attention to detail
  • Problem-solving skills
  • Collaboration
  • Knowledge of PCR
  • Knowledge of laboratory equipment

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