Can you give an example of a communication challenge you faced in your work and how you resolved it?

INTERMEDIATE LEVEL
Can you give an example of a communication challenge you faced in your work and how you resolved it?
Sample answer to the question:
In my previous job as an Occupational Therapist, I encountered a communication challenge when working with a patient with autism. This patient had difficulty expressing their needs and wants, which often led to frustration and agitation. To resolve this challenge, I implemented a visual communication system using pictures and symbols. I created a visual schedule that outlined the activities for the day, along with visual prompts for expressing basic needs like bathroom breaks or hunger. I also used visual aids to demonstrate social skills and emotions. By using this visual communication system, the patient was able to better understand and express themselves, reducing their frustration and improving overall communication.
Here is a more solid answer:
In my previous role as an Occupational Therapist, I encountered a communication challenge while working with a non-verbal patient who had suffered a stroke. This patient struggled to communicate their needs and desires, leading to frustration and a lack of engagement during therapy sessions. To address this challenge, I implemented a multimodal communication approach. I used a combination of visual aids, such as picture cards and communication boards, along with augmentative and alternative communication devices, such as speech-generating devices and communication apps. I also worked closely with the patient's family and caregivers to ensure consistency and reinforcement of the communication strategies outside of therapy sessions. This approach not only improved the patient's ability to express themselves and participate in therapy but also enhanced their overall quality of life. It aligned with occupational therapy principles and practices by promoting independence, functional communication, and engagement in meaningful activities.
Why is this a more solid answer?
The solid answer provided a more comprehensive explanation of the communication challenge and the strategy used to resolve it. It highlighted the impact of the solution on the patient's overall quality of life and emphasized how the approach aligned with occupational therapy principles. However, it could still be improved by providing more specific details about the specific therapy techniques used and the outcomes achieved.
An example of a exceptional answer:
During my experience as an Occupational Therapist, I encountered a communication challenge while working with a pediatric patient with cerebral palsy. This patient had limited verbal communication skills and found it challenging to express their needs and participate in therapy activities. To address this challenge, I employed a holistic approach that involved collaboration with the patient, their family, and the interdisciplinary team. Firstly, I conducted a thorough assessment to understand the patient's communication abilities and needs. I then implemented a variety of communication strategies and tools, including augmentative and alternative communication systems, sign language, visual supports, and social stories. Additionally, I provided training and education to the patient's family and caregivers, empowering them to support and facilitate effective communication at home. As a result, the patient experienced improved expressive and receptive communication skills, increased engagement in therapy sessions, and a higher level of independence in their daily activities. This approach not only addressed the immediate communication challenge but also aligned with the core principles of occupational therapy by promoting functional communication, enhancing social participation, and maximizing the patient's overall potential.
Why is this an exceptional answer?
The exceptional answer provided a comprehensive and detailed explanation of the communication challenge, as well as the holistic approach used to address it. It emphasized the collaboration with the patient's family and interdisciplinary team, which is essential in the field of occupational therapy. The answer also highlighted the specific communication strategies and tools employed, along with the positive outcomes achieved. This answer effectively demonstrated strong understanding of occupational therapy principles and practices and showcased the candidate's problem-solving and analytical skills.
How to prepare for this question:
  • Reflect on past experiences and identify situations where communication challenges were encountered and resolved.
  • Research and familiarize yourself with various communication strategies and tools used in occupational therapy.
  • Practice explaining the communication challenge and the steps taken to address it in a clear and concise manner.
  • Highlight the alignment of your approach with occupational therapy principles, emphasizing the promotion of independence and engagement in meaningful activities.
  • Be prepared to discuss the outcomes and positive impact of your communication strategies on the patients.
What are interviewers evaluating with this question?
  • Strong communication skills
  • Understanding of occupational therapy principles and practices

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