Tell us about a time when you demonstrated effective communication and interpersonal skills in a professional setting.

SENIOR LEVEL
Tell us about a time when you demonstrated effective communication and interpersonal skills in a professional setting.
Sample answer to the question:
In my previous role as a Pharmacy Informatics Specialist, I demonstrated effective communication and interpersonal skills when I led a project to implement a new pharmacy information system. I worked closely with the multidisciplinary team, including pharmacists, nurses, and IT professionals, to gather requirements and ensure the system met our needs. Throughout the project, I maintained open and frequent communication with all stakeholders, providing regular updates on the progress and addressing any concerns. I also conducted training sessions for pharmacy personnel to ensure they were comfortable using the new system. Overall, my effective communication and interpersonal skills contributed to the successful implementation of the new pharmacy information system.
Here is a more solid answer:
In my previous role as a Pharmacy Informatics Specialist, I demonstrated effective communication and interpersonal skills during the implementation of a new pharmacy information system. As the project lead, I held regular meetings with the multidisciplinary team, including pharmacists, nurses, and IT professionals, to gather their requirements and ensure the system met their needs. I actively listened to their input and addressed any concerns or questions they had. Throughout the project, I provided frequent updates to the team, ensuring everyone was informed of the progress and any changes. Additionally, I organized and conducted comprehensive training sessions for pharmacy personnel to familiarize them with the new system, ensuring a smooth transition. By effectively communicating and collaborating with the team, we successfully implemented the new pharmacy information system, improving efficiency and patient care.
Why is this a more solid answer?
The solid answer provides specific details on how the candidate demonstrated effective communication and interpersonal skills in the professional setting. It addresses all the evaluation areas mentioned in the job description, showcasing the candidate's ability to work collaboratively, manage projects, and leverage technology knowledge. However, it can still be improved by including more quantifiable results or outcomes achieved.
An example of a exceptional answer:
In my previous role as a Pharmacy Informatics Specialist, I demonstrated exemplary communication and interpersonal skills during a complex project to implement a new pharmacy information system. As the project lead, I proactively held regular meetings with the multidisciplinary team, fostering an open and collaborative environment. I actively listened to their input, leveraging my strong interpersonal skills to build rapport and address any concerns. This approach resulted in a highly engaged team that was dedicated to the success of the project. To ensure effective communication, I implemented a communication plan that included weekly progress updates, milestones, and action items. As a result, all stakeholders were informed of the project status and any changes throughout the implementation process. Additionally, I organized comprehensive and tailored training sessions for pharmacy personnel, resulting in a seamless transition and minimal disruption to daily operations. The successful implementation of the new pharmacy information system led to a 20% increase in efficiency and a significant reduction in medication errors. My effective communication and interpersonal skills played a vital role in achieving these outcomes, enhancing patient care and safety.
Why is this an exceptional answer?
The exceptional answer provides specific and quantifiable results achieved through the candidate's effective communication and interpersonal skills. It showcases the candidate's ability to establish and maintain strong relationships, lead complex projects, and utilize technology knowledge to drive positive outcomes. The answer demonstrates a deep understanding of the importance of effective communication in a professional setting. It also highlights the candidate's ability to quantify the impact of their communication and interpersonal skills on efficiency and patient care. Overall, the answer goes above and beyond the basic and solid answers by providing tangible evidence of the candidate's exceptional skills.
How to prepare for this question:
  • Reflect on past professional experiences where you demonstrated effective communication and interpersonal skills.
  • Identify specific examples where you collaborated with multidisciplinary teams or managed projects.
  • Highlight any experiences involving technology and how you effectively communicated technical concepts to others.
  • Practice quantifying the impact of your communication and interpersonal skills on outcomes or results.
  • Familiarize yourself with the latest developments in pharmacy informatics and how they relate to effective communication.
What are interviewers evaluating with this question?
  • Effective communication
  • Interpersonal skills
  • Working collaboratively
  • Project management
  • Technology knowledge

Want content like this in your inbox?
Sign Up for our Newsletter

By clicking "Sign up" you consent and agree to Jobya's Terms & Privacy policies

Related Interview Questions