Tell us about a time when you had to resolve a conflict with a colleague or team member. How did you handle the situation?

There was a time when I had a conflict with a colleague over the approach to a client's media campaign. We disagreed on the best strategy to achieve the client's goals. I approached the situation by inviting my colleague for a one-on-one meeting to discuss our perspectives. I listened to their point of view and presented mine, highlighting the benefits of my proposed approach. Through open and respectful communication, we were able to find common ground and agree on a hybrid strategy that incorporated elements from both of our ideas. This resolution allowed us to deliver a successful campaign and maintain a positive working relationship.

In my previous role as a Media Account Manager, I encountered a conflict with a team member when we were working on a client's media campaign. The dispute arose because we had different opinions on the target audience for the campaign. To handle the situation, I scheduled a team meeting where we could openly discuss our views and gather input from other team members. I actively listened to my colleague's perspective and explained my reasoning, focusing on the client's goals and data insights. Through collaborative brainstorming and analysis, we were able to identify a compromise that satisfied both parties and aligned with the client's objectives. This experience taught me the importance of seeking multiple perspectives and data-driven decision-making in resolving conflicts.

As a Media Account Manager, I faced a conflict with a team member over the allocation of the campaign budget for a client. My colleague believed that investing a significant portion in social media ads would yield the best results, while I advocated for a diversified strategy to target multiple channels. To address the conflict, I initiated a detailed analysis of previous campaigns and industry benchmarks to identify the most effective allocation of resources. I presented this data-driven approach to my colleague, emphasizing the potential impact on the client's ROI. Additionally, I proposed conducting a small-scale test campaign to compare the performance of different allocation strategies. Through this comprehensive approach, we were able to compromise on a budget allocation that satisfied both parties and maximized the client's campaign outcomes. The success of this resolution not only improved our working relationship but also showcased our problem-solving skills to the client, resulting in increased trust and future collaboration.