Can you describe a situation where you faced a conflict or disagreement with a colleague or member of the surgical team? How did you handle it?

INTERMEDIATE LEVEL
Can you describe a situation where you faced a conflict or disagreement with a colleague or member of the surgical team? How did you handle it?
Sample answer to the question:
Yes, I can describe a situation where I faced a conflict with a colleague. In a recent surgery, there was a disagreement between myself and a fellow surgeon about the best approach to complete the procedure. We both had different opinions on the technique to be used. However, instead of escalating the situation, I calmly approached my colleague and suggested we discuss the issue privately. We had an open and respectful conversation, where we shared our perspectives and listened to each other's concerns. Eventually, we were able to find a middle ground and agree on a modified approach that satisfied both of us. We then presented our approach to the rest of the surgical team, and they agreed it was the most appropriate solution. The surgery proceeded smoothly, and we were able to deliver a successful outcome for the patient.
Here is a more solid answer:
Certainly! Let me share a recent experience where I encountered a conflict with a member of the surgical team. During a complex laparoscopic procedure, there was a disagreement with one of the nurses regarding the positioning of the instruments. They believed that a different arrangement would optimize the surgeon's field of view, while I had concerns about potential interference. Recognizing the importance of effective communication in such situations, I immediately approached the nurse, expressing my willingness to hear their perspective and find a mutually beneficial solution. We stepped aside to discuss the matter privately, allowing each of us to express our concerns and reasoning. By actively listening and empathizing, we were able to understand each other better. After evaluating the pros and cons of both approaches, we decided to try the nurse's suggestion with certain modifications. This compromise allowed both of us to feel heard and valued, fostering a positive working relationship. Ultimately, the procedure went smoothly, and the patient had an excellent outcome.
Why is this a more solid answer?
This answer is a solid improvement over the basic answer as it provides more specific details about the conflict, demonstrates effective communication and collaboration skills, and showcases the candidate's ability to handle conflicts in a professional manner. However, it could still benefit from further elaboration on the specific techniques used to resolve the conflict and how it relates to the candidate's role as a minimally invasive surgeon.
An example of a exceptional answer:
Absolutely! Let me share a situation where I encountered a conflict with a colleague during a minimally invasive surgical procedure. As the lead surgeon, I had assembled a highly skilled and experienced team to perform a complex robotic-assisted procedure. However, during the initial stages of the surgery, there was a disagreement with one of the surgical assistants regarding the ideal positioning of the robotic arms for optimal access and visualization. Recognizing the criticality of teamwork and collaboration, I immediately paused the procedure and called for a brief timeout. I gathered the entire team together, including the surgical assistant, anesthesiologist, scrub nurse, and residents, to ensure every voice was heard and respected. Utilizing a structured conflict resolution approach, I encouraged open and honest dialogue, emphasizing the importance of patient safety and outcomes. Each team member was given the opportunity to express their concerns and suggestions, fostering a sense of psychological safety. I actively listened to their perspectives and asked clarifying questions to gain a deeper understanding of their viewpoints. Through this collaborative discussion, we collectively arrived at a consensus on the optimal positioning of the robotic arms, considering factors such as surgical site access, instrument stability, and patient safety. By valuing each team member's expertise, we were able to build trust and maintain a positive working relationship. The surgery proceeded successfully, and we achieved excellent results for the patient, demonstrating the power of effective conflict resolution and teamwork in a high-pressure surgical setting.
Why is this an exceptional answer?
This answer is exceptional because it provides a detailed and comprehensive description of a conflict situation, showcasing the candidate's strong leadership skills, effective communication, collaboration, conflict resolution, and ability to handle high-pressure situations. It demonstrates the candidate's commitment to patient safety, teamwork, and continuous improvement. Additionally, the answer aligns well with the specific skills and requirements outlined in the job description for a Minimally Invasive Surgeon.
How to prepare for this question:
  • Reflect on past experiences where you encountered conflicts or disagreements with colleagues or team members. Focus on situations where you displayed strong interpersonal skills, collaboration, and conflict resolution abilities.
  • Review the principles and techniques of effective communication and conflict resolution in a medical team setting. Familiarize yourself with structured approaches such as the SBAR (Situation, Background, Assessment, Recommendation) model.
  • Consider the specific challenges that may arise in minimally invasive surgery and how conflicts can impact patient outcomes. Think about strategies to foster a positive and collaborative team environment.
  • Practice sharing your conflict resolution experiences in a concise and engaging manner during mock interviews. Emphasize the importance of patient safety, teamwork, and positive outcomes.
What are interviewers evaluating with this question?
  • Interpersonal Skills
  • Collaboration
  • Conflict Resolution
  • Clinical Judgment

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