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Dental Hygienist Interview Questions

Describe a situation where you had to communicate effectively with a patient or a colleague.

SENIOR LEVEL
Describe a situation where you had to communicate effectively with a patient or a colleague.
Sample answer to the question:
In a previous role, I had to communicate effectively with a patient who was anxious about a dental procedure. I reassured the patient by explaining the procedure in detail, answering all their questions, and addressing their concerns. I also used positive reinforcement and distraction techniques to keep the patient calm during the procedure. By maintaining a friendly and empathetic demeanor, I was able to build trust with the patient and ensure their comfort throughout the process.
Here is a more solid answer:
As a dental hygienist, effective communication is crucial, whether it's with patients or colleagues. One situation where I had to communicate effectively with a patient was when a patient came in with severe dental anxiety. I began by empathizing with their fear and explaining that I would do my best to ensure their comfort throughout the appointment. I took the time to listen to their concerns and answered all their questions in a clear and concise manner, addressing each one with patience and understanding. To help alleviate their anxiety, I used techniques such as positive reinforcement, distraction, and deep breathing exercises. During the procedure, I continuously communicated with the patient, reassuring them and checking on their comfort level. By establishing a caring and supportive environment, I was able to build rapport with the patient and alleviate their anxiety, resulting in a successful and comfortable dental visit.
Why is this a more solid answer?
The solid answer includes specific details about the situation, such as the patient having severe dental anxiety. It also demonstrates the candidate's ability to build rapport with the patient and manage their anxiety effectively. However, it could provide more information about how the candidate used their communication and interpersonal skills to address the patient's concerns.
An example of a exceptional answer:
In my previous role, I encountered a challenging situation where I had to communicate effectively with a patient who had a language barrier and was also visually impaired. Despite the language barrier, I used visual aids such as diagrams and models to explain the dental procedure and treatment options. I also sought assistance from a translator to ensure that the patient fully understood the information. To address the patient's visual impairment, I provided written instructions in large print and used tactile cues to guide them during the treatment. Additionally, I made sure to maintain a calm and patient demeanor, speaking slowly and clearly. By adapting my communication approach and utilizing appropriate resources, I successfully communicated with the patient, alleviating their concerns and facilitating their understanding of the dental care provided.
Why is this an exceptional answer?
The exceptional answer showcases the candidate's exceptional communication skills by providing details about a challenging situation where they had to communicate effectively with a patient who had both a language barrier and visual impairment. The candidate demonstrates adaptability by using appropriate resources and techniques to facilitate communication and ensure the patient's understanding. Additionally, the answer highlights the candidate's ability to empathize with the patient's unique needs.
How to prepare for this question:
  • Reflect on past experiences where you effectively communicated with patients or colleagues. Consider situations that involved challenges such as language barriers or anxiety.
  • Practice active listening, empathy, and clear communication skills. These skills are crucial in building rapport and establishing trust with patients.
  • Familiarize yourself with different communication techniques and resources that can be used to overcome language or hearing impairments, such as visual aids, translators, or written instructions in large print.
  • Research and understand common dental anxieties and techniques to manage patient anxiety, such as positive reinforcement, distraction, and deep breathing exercises.
  • Stay updated on new developments in dental technology and hygiene practices to effectively communicate with patients and colleagues about advancements in the field.
What are interviewers evaluating with this question?
  • Excellent communication and interpersonal skills
  • Ability to build rapport with patients and manage patient anxiety

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