Can you provide an example of a problem you encountered during a project and how you resolved it?

Sample answer to the question

During a project, I encountered a problem when I was tasked with drafting a research article for a pharmaceutical client. The problem was that the data provided by the client was incomplete and inconsistent, making it difficult to analyze and interpret. To resolve this problem, I reached out to the client and requested additional information and clarification. I also conducted my own research to fill in the gaps and ensure the accuracy of the article. By collaborating with the client and using my problem-solving skills, I was able to successfully complete the research article on time and with a high level of quality.

A more solid answer

During a project, I encountered a problem when I was assigned to draft a research article for a pharmaceutical client. The problem arose when I realized that the data provided by the client was incomplete and inconsistent, making it challenging to analyze and interpret accurately. To resolve this issue, I took a proactive approach and immediately reached out to the client to request additional information and clarification. I emphasized the importance of having accurate data for the article's credibility and effectiveness. In the meantime, I conducted thorough research on the topic to fill in the gaps and ensure the validity of the article's content. I also maintained regular communication with the client, providing updates on my progress and seeking their input whenever necessary. By collaborating effectively with the client and leveraging my problem-solving skills, attention to detail, and communication skills, I was able to successfully complete the research article on time and to the client's satisfaction.

Why this is a more solid answer:

The solid answer provides more specific details about the problem encountered, such as incomplete and inconsistent data, and the steps taken to resolve it, including reaching out to the client and conducting additional research. It explicitly addresses the evaluation areas of problem-solving skills, attention to detail, and communication skills. However, it could benefit from further elaboration and examples of how these skills were utilized during the resolution process.

An exceptional answer

During a project, I encountered a complex problem when I was assigned to draft a research article for a pharmaceutical client. The challenge arose from the incomplete and inconsistent data provided by the client, making it nearly impossible to conduct a thorough analysis and interpretation. Recognizing the criticality of accurate data in ensuring the credibility and effectiveness of the article, I immediately took a proactive approach to resolve this issue. Firstly, I reached out to the client and had a detailed discussion about the required information and the impact of missing data on the article's quality. I shared my concerns and recommendations, emphasizing the importance of collaborating to overcome this hurdle. Subsequently, I devised a two-pronged strategy to address the problem effectively. Firstly, I conducted extensive research on the topic to gain a comprehensive understanding and to fill in the gaps left by the incomplete data. This involved reviewing scientific literature, consulting medical experts, and analyzing similar studies. Secondly, I meticulously documented and cross-referenced the inconsistencies in the client's data, highlighting the areas that required clarification. I presented this information to the client, outlining the implications of these inconsistencies and seeking their input in resolving them. Throughout the process, I maintained regular communication with the client, keeping them informed of my progress, and seeking their feedback and approval whenever required. By leveraging my strong problem-solving skills, attention to detail, and effective communication, I successfully navigated this challenging situation. The end result was a well-researched, accurately interpreted, and comprehensive research article that met both the client's expectations and industry standards.

Why this is an exceptional answer:

The exceptional answer provides a thorough and detailed account of the problem encountered during the project and the steps taken to resolve it. It demonstrates exceptional problem-solving skills, attention to detail, and communication skills by addressing the challenge of incomplete and inconsistent data and outlining a comprehensive and strategic approach to overcome it. It also highlights the importance of collaborating with the client and seeking their input throughout the resolution process. The answer effectively utilizes specific examples and provides a clear connection to the job description requirements.

How to prepare for this question

Prepare examples of previous projects or experiences where you encountered problems and successfully resolved them.
Demonstrate your problem-solving skills by highlighting your ability to analyze complex situations and identify practical solutions.
Emphasize your attention to detail in managing data inconsistencies and ensuring the accuracy of your work.
Highlight your communication skills by showcasing your ability to effectively communicate with clients or team members to gather information and seek clarification.
Familiarize yourself with industry guidelines and practices to demonstrate your understanding of regulatory requirements and the importance of adhering to them.

What interviewers are evaluating

Problem-solving skills
Attention to detail
Communication skills