Describe a situation where you faced a conflict or disagreement with a member of your healthcare team. How did you resolve the conflict and maintain collaboration?

INTERMEDIATE LEVEL
Describe a situation where you faced a conflict or disagreement with a member of your healthcare team. How did you resolve the conflict and maintain collaboration?
Sample answer to the question:
I once faced a conflict with a member of my healthcare team regarding the treatment approach for a patient with a complex cancer case. We had differing opinions on the best course of action, which led to tension and disagreement. To resolve the conflict, we decided to have a team meeting where everyone could openly express their concerns and perspectives. During the meeting, we actively listened to each other and acknowledged the importance of collaboration and shared decision-making. We reviewed the available evidence and consulted with other specialists to gather more information. Ultimately, we reached a consensus by weighing the benefits and risks of each treatment option and considering the patient's preferences. We maintained collaboration by establishing clear communication channels and agreeing to regularly review the patient's progress and adjust the treatment plan as needed.
Here is a more solid answer:
In my previous role, I encountered a conflict with a medical oncologist on my healthcare team regarding the optimal treatment approach for a patient with a complex cancer case. We had differing opinions on whether surgery or chemotherapy should be the initial treatment modality. To address the conflict, we scheduled a meeting where we both presented our perspectives based on the available literature and discussed the possible risks and benefits of each approach. We also sought input from other members of the multidisciplinary team, including radiation oncologists and pathologists, to gather more insights. Through open and respectful communication, we were able to understand each other's concerns and assumptions better. Ultimately, we reached a consensus by considering the patient's preferences, the stage of the disease, and the potential impact on their quality of life. To maintain collaboration, we agreed to regular case conferences and shared decision-making discussions. This experience taught me the importance of effective communication and the value of a multidisciplinary approach to patient care.
Why is this a more solid answer?
The solid answer provides a more detailed description of the conflict and resolution process. It includes specific details of the conflict, the steps taken to address it, and the involvement of other healthcare professionals. Additionally, it highlights the importance of effective communication and collaboration, which aligns with the job description and evaluation areas. However, it could still benefit from further elaboration and specific examples to make the answer more comprehensive.
An example of a exceptional answer:
During my time as a Complex General Surgical Oncologist, I encountered a conflict with a medical oncologist in our team regarding the management of a patient with a complex breast cancer case. The disagreement arose from different interpretations of recent clinical trial findings and the optimal sequence of treatments. Recognizing the potential impact on patient outcomes, we proactively sought a resolution. We initiated a comprehensive literature review on the topic and invited an external expert to provide an unbiased perspective. This enabled us to thoroughly evaluate the evidence and obtain additional insights. By engaging in respectful and evidence-based discussions, we acknowledged each other's expertise and narrowed down our differences. Ultimately, we developed a personalized treatment regimen that integrated the benefits of both surgical and medical interventions, ensuring optimal outcomes with minimal morbidity. To maintain collaboration, we implemented regular team meetings to discuss critical cases, share knowledge, and promote a culture of open communication. This conflict taught me the importance of actively seeking different perspectives, constantly staying updated with current research, and prioritizing patient-centered care in complex decision-making processes.
Why is this an exceptional answer?
The exceptional answer provides a detailed and comprehensive account of the conflict, resolution process, and the outcomes achieved. It demonstrates the candidate's ability to effectively navigate a complex conflict, utilize evidence-based practices, and prioritize patient-centered care. The answer also aligns well with the job description, showcasing the candidate's skills in decision-making, problem-solving, and collaboration. It could be further enhanced by including specific examples of the patient's treatment plan and the positive impact on their outcomes, as well as highlighting the candidate's role in mentoring and educating other healthcare professionals.
How to prepare for this question:
  • Familiarize yourself with current research and evidence-based practices in surgical oncology to effectively contribute to discussions and decision-making.
  • Develop strong communication skills, both written and oral, to convey complex treatment plans and collaborate effectively with multidisciplinary teams.
  • Practice active listening and empathy to understand the perspectives and concerns of other healthcare professionals during conflicts or disagreements.
  • Stay updated with advancements in surgical techniques and cancer treatments to ensure the best possible outcomes for patients.
  • Reflect on past experiences where conflicts or disagreements occurred and consider how you can apply the lessons learned to future situations.
What are interviewers evaluating with this question?
  • Communication
  • Collaboration
  • Problem-solving

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