Long-Term Care Nurse Practitioner Interview Questions

Tell me about a time when you had to handle a challenging patient or family member. How did you handle the situation?

JUNIOR LEVEL

Sample answer to the question:

I once had to handle a challenging patient who was resistant to following their medication regimen. They had a chronic illness and their family members were concerned about their health. I took the time to sit down and have a conversation with the patient, trying to understand their concerns and reasons for not taking the medication. I explained the importance of adhering to the regimen and the potential consequences of not doing so. I also involved the patient's family in the conversation and addressed their concerns. By showing empathy and actively listening, I was able to gain the patient's trust and create a plan that worked for them. We agreed on a modified medication schedule and I provided additional education and support. Over time, the patient became more compliant with their medication and their health improved.

Here is a more solid answer:

I once had to handle a challenging patient with Alzheimer's disease who was frequently agitated and resistant to care. It was difficult to perform basic tasks such as bathing and administering medication. To handle the situation, I approached the patient with patience and empathy, understanding that their behavior was a result of their condition. I developed a care plan that focused on creating a calming and familiar environment, including playing their favorite music and using soothing scents. I also involved the patient's family in the care process, providing education and support. By building a trusting relationship with the patient, I was able to successfully manage their agitation and improve their overall well-being.

Why is this a more solid answer?

The solid answer provides more specific details about the patient's condition and the actions taken by the candidate to handle the challenging situation. It also highlights the candidate's ability to approach the patient with empathy and develop a personalized care plan.

An example of a exceptional answer:

I had a challenging experience with a family member who was very resistant to accepting the diagnosis and treatment plan for their elderly parent. The family member felt overwhelmed and had difficulty understanding the complex medical information being provided. To handle the situation, I scheduled a meeting with the family member to discuss their concerns and provide education. I took the time to explain the diagnosis in simple terms, using visual aids and written materials to enhance understanding. I also connected the family member with support groups and resources to help them cope with their caregiving responsibilities. By addressing their concerns and providing ongoing support, I was able to establish trust and collaboration. The family member became more engaged in their parent's care and actively participated in decision-making.

Why is this an exceptional answer?

The exceptional answer goes above and beyond by handling a challenging situation with a family member, providing specific details about the communication strategies used and the resources provided to support the family member. It also emphasizes the candidate's ability to establish trust and collaboration with the family member.

How to prepare for this question:

Familiarize yourself with common challenging situations that may arise in long-term care facilities, such as medication non-adherence or resistance to care.