Tell us about a time when you had to negotiate with a client or supplier. How did you handle the situation?

In my previous role as a Junior Export Coordinator, I had to negotiate with a supplier to ensure timely delivery of goods. The supplier was facing some logistical challenges that could have delayed the shipment. I handled the situation by first understanding the root cause of the issue and then proposing alternative solutions. I suggested using a different transportation method that would bypass the logistical challenges. I negotiated with the supplier to cover any additional costs associated with this alternative method. We reached a mutually beneficial agreement, and the goods were delivered on time. This experience taught me the importance of effective communication and finding creative solutions to meet client needs.

In my previous role as a Junior Export Coordinator, I had to negotiate with a client to resolve a dispute regarding the pricing of a shipment. The client felt that the agreed-upon price was too high and demanded a reduction. I handled the situation by first carefully reviewing the contract and the shipment details to ensure accuracy. Then, I scheduled a meeting with the client to discuss their concerns and explain the factors that contributed to the pricing. I actively listened to their perspective and empathized with their need to reduce costs. In order to find a mutually acceptable solution, I proposed offering a discount on future shipments to compensate for the higher price. After a thorough negotiation, we reached an agreement that satisfied both parties. This experience reinforced my communication and negotiation skills while also highlighting the importance of attention to detail and problem-solving in resolving client disputes.

In my previous role as a Junior Export Coordinator, I had to negotiate with a client for a major shipping project. The client had strict deadlines and required a cost-effective solution. To handle the situation, I first conducted a thorough analysis of the client's requirements, considering factors such as shipping volume, destination, and budget constraints. Based on my analysis, I proposed a customized logistics plan that optimized transportation routes, utilized efficient modes of transportation, and minimized costs. I presented the plan to the client, highlighting the benefits and cost savings it offered. During the negotiation process, I used my strong communication and persuasive skills to address any concerns the client had and emphasize the value of the proposed plan. In the end, we reached a consensus on the logistics plan, which resulted in successful on-time delivery and cost savings for the client. This experience showcased my ability to effectively negotiate complex projects, utilize supply chain software and systems, and deliver exceptional results under pressure.