How do you approach problem-solving in an infrastructure engineering role?

Infrastructure Engineer Interview Questions

Sample answer to the question

In an infrastructure engineering role, I approach problem-solving by first analyzing the problem and identifying the root cause. I then gather information and research possible solutions. I prioritize the solutions based on their impact and feasibility. Once I have a plan, I implement it and regularly communicate with the IT, development, and operations teams to ensure everyone is on the same page. I also document the entire process for future reference.

A more solid answer

In my role as an infrastructure engineer, I approach problem-solving by first understanding the impact of the issue on the systems and the overall infrastructure. I assess the urgency and prioritize problems based on their severity. I then leverage my experience in administering and performance tuning application stacks to identify potential causes and solutions. I utilize my solid scripting skills in languages like Python and Ruby to automate troubleshooting processes and reduce manual intervention. Additionally, I actively communicate with the IT, development, and operations teams to gather insights and collaborate on problem resolution.

Why this is a more solid answer:

The solid answer provides specific details about the candidate's experience in infrastructure engineering, showcases their problem-solving skills, and highlights their communication abilities. However, it can be further improved by providing more examples of past problem-solving experiences and relating them to the job requirements.

An exceptional answer

In an infrastructure engineering role, I adopt a systematic approach to problem-solving that involves thorough analysis, collaboration, and a focus on efficiency. I start by collecting all the relevant information about the problem and its impact on the systems. I then leverage my experience in administering and performance tuning application stacks, such as Tomcat and Apache, to identify potential causes and develop targeted solutions. To ensure efficiency, I utilize my scripting skills in languages like Python and Perl to automate troubleshooting processes and reduce manual intervention. Moreover, I actively collaborate with the IT, development, and operations teams, utilizing my excellent communication skills, to gather insights and collaborate on problem resolution. I document the entire problem-solving process for future reference, ensuring knowledge sharing and continuous improvement.

Why this is an exceptional answer:

The exceptional answer provides a comprehensive and detailed response demonstrating the candidate's experience, skills, and alignment with the job requirements. It highlights the candidate's ability to analyze problems, collaborate effectively, utilize specific technical skills, and communicate well. The answer also emphasizes the importance of efficiency and continuous improvement.

How to prepare for this question

Review and refresh your knowledge of various operating systems and platforms, as they are mentioned in the job description.
Practice utilizing scripting skills in shell scripts, Perl, Ruby, and Python to showcase your automation abilities.
Prepare examples of past problem-solving experiences in infrastructure engineering, highlighting your impact and the methods used to solve the problems.
Brush up on your knowledge of cloud platforms, particularly AWS, as it is mentioned in the job description.
Enhance your understanding of the software development lifecycle to demonstrate a well-rounded approach to problem-solving.

What interviewers are evaluating

Experience in infrastructure engineering
Problem-solving skills
Communication skills