How do you monitor network performance and report anomalies or issues?

To monitor network performance and report anomalies or issues, I regularly use network diagnostics, monitoring, and analysis tools like SolarWinds and Nagios. These tools allow me to monitor network traffic, analyze performance metrics, and identify any abnormalities or issues. When I come across anomalies or issues, I promptly investigate and troubleshoot the root cause. I document my findings and communicate them to the relevant team members or stakeholders. Additionally, I perform regular maintenance and updates on network equipment to ensure optimal performance. Overall, I prioritize proactive monitoring and timely reporting to prevent any disruptions to the network.

As a NOC Technician, I have a strong understanding of networking protocols such as TCP/IP, DNS, and SMTP. I utilize network diagnostics, monitoring, and analysis tools like SolarWinds and Nagios to monitor network performance. For example, I set up customized alerts in SolarWinds to receive notifications for anomalies or performance degradation. When I encounter issues, I follow a systematic troubleshooting approach to isolate the root cause, whether it's a misconfiguration, hardware failure, or network congestion. I collaborate with other IT staff, such as network engineers or system administrators, to resolve complex network issues effectively. To ensure clear and timely communication, I provide detailed reports on my findings, including the steps taken for troubleshooting and resolution. I am also attentive to detail, meticulously documenting changes and updates made to the network infrastructure. Additionally, I adhere to network security best practices by regularly reviewing logs, implementing secure configurations, and staying updated on the latest security threats and vulnerabilities.

As a NOC Technician, I have a deep understanding of the intricacies of networking protocols such as TCP/IP, DNS, SMTP, and HTTP. In my previous role, I primarily used SolarWinds Orion and Nagios Core for network monitoring and analysis. With SolarWinds, I configured customized dashboards to monitor key performance indicators (KPIs) like bandwidth utilization, latency, and packet loss. I also automated the collection of logs and events to identify trends and anomalies. Whenever I encountered performance anomalies, I performed deep packet inspection using Wireshark to analyze traffic and pinpoint the root cause. For complex issues, I consulted network engineers or engaged in collaboration sessions with cross-functional teams to brainstorm solutions. Additionally, to effectively communicate network issues, I developed executive-level reports summarizing key findings and recommendations. To thrive in a high-pressure environment, I prioritize time management and utilize tools like JIRA and Trello to track and prioritize tasks. In terms of network security, I actively participate in vulnerability assessments, implement access control lists, and conduct regular security audits to ensure compliance with industry best practices.