NOC Technician
A NOC Technician is responsible for monitoring and supporting a company's network operations center, ensuring the stability and security of networks.
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Sample Job Descriptions for NOC Technician
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
A NOC (Network Operations Centre) Technician is responsible for monitoring the health, security, and capacity of networks, servers, and telecommunications systems. They work in a centralized location to ensure uninterrupted network performance and troubleshoot any issues that arise. This entry-level position is crucial for maintaining the backbone of IT services.
Required Skills
- Knowledge of operating systems, mainly Windows and Linux.
- Basic knowledge of network protocols (TCP/IP, HTTP, etc.).
- Proficiency in using network monitoring and analytic tools.
- Understanding of network infrastructure (routers, switches, etc.).
- Ability to document and explain technical details clearly.
- Strong attention to detail.
- Capability to work effectively both independently and as part of a team.
Qualifications
- Degree in Computer Science, Information Technology, or related field, or equivalent experience.
- Basic understanding of networking concepts and troubleshooting.
- Familiarity with network monitoring tools.
- Ability to prioritize and handle multiple tasks and projects concurrently.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Willingness to work in shifts, as NOCs typically operate 24/7.
Responsibilities
- Monitor network performance and report any anomalies or downtime.
- Assist in troubleshooting networking issues and resolve basic incidents.
- Document incident reports and maintain logs of operation activities.
- Communicate with support teams to escalate complex issues.
- Implement basic network changes under supervision.
- Ensure backups of network configurations are performed regularly.
- Respond to user inquiries and assist with resolving network or connectivity issues.
- Participate in the creation and maintenance of network operation procedures.
- Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
Intermediate (2-5 years of experience)
Summary of the Role
A Network Operations Center (NOC) Technician is a skilled professional responsible for monitoring and maintaining the network infrastructure of an organization. They ensure optimal network performance, troubleshoot issues, and respond to network incidents. The ideal candidate will possess a strong understanding of network technologies and excellent problem-solving skills.
Required Skills
- Strong understanding of networking protocols (TCP/IP, DNS, SMTP, etc.)
- Experience with network diagnostics, monitoring, and analysis tools (e.g., SolarWinds, Nagios).
- Ability to troubleshoot and resolve complex network issues.
- Effective communication and teamwork skills.
- Attention to detail and the ability to work under pressure.
- Knowledge of network security best practices.
Qualifications
- 2-5 years of experience working in a network operations center or in a similar role.
- Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are preferred.
- Bachelor's degree in Information Technology, Computer Science, or a related field is desirable.
- Proven expertise in network management and monitoring tools.
Responsibilities
- Monitor network performance and report anomalies or issues.
- Perform regular maintenance and updates on network equipment.
- Troubleshoot and resolve network-related problems.
- Collaborate with other IT staff to ensure smooth network operations.
- Participate in the design and implementation of new network solutions.
- Respond to and resolve incidents and outages in a timely manner.
- Keep accurate records of networks, back-ups, and changes in the system.
- Provide technical support and guidance to users and other technicians.
Senior (5+ years of experience)
Summary of the Role
As a Senior NOC Technician, you will play a critical role in maintaining and troubleshooting our network operations to ensure continuous availability and optimal performance. You will be responsible for high-level problem-solving, coordinating with various teams, and leading incident response efforts in our 24/7 network operations center.
Required Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and leadership skills.
- Ability to work under pressure and manage multiple priorities.
- High level of proficiency with network protocols and configurations.
- Good team player with the ability to mentor and guide junior staff.
- Detail-oriented with strong documentation and report-writing skills.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5 years of experience working in a network operations center or a similar environment.
- Relevant certifications such as CCNA, CCNP, or equivalent vendor-specific certifications.
- A solid understanding of networking principles and the OSI or TCP/IP model.
- Experience with network monitoring and management tools such as SolarWinds, Nagios, or PRTG.
- Hands-on experience with network hardware including routers, switches, and firewalls from vendors like Cisco, Juniper, or Fortinet.
Responsibilities
- Monitor network performance, troubleshoot issues, and escalate problems according to established protocols.
- Lead and coordinate the response to high-severity incidents, ensuring timely resolution and clear communication with stakeholders.
- Implement and oversee network changes following approved change management procedures.
- Participate in continuous improvement of network stability and performance by analyzing incident trends and recommending necessary adjustments.
- Provide technical guidance and mentorship to junior technicians.
- Assist in developing and updating network operations standards, procedures, and documentation.
- Collaborate with engineering teams on network enhancement projects and initiatives.
- Perform root cause analysis on critical outages and implement preventative measures.
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