Tell us about a time when you had to handle a situation where a client's pet had a reaction to a vaccination or medication. How did you respond?

A few years ago, I had an experience with a client whose dog had a reaction to a vaccination. The dog started experiencing swelling and redness at the site of the injection. As soon as I noticed the dog's reaction, I immediately informed the veterinarian on duty and followed their instructions. I reassured the client that we would take care of their pet and that they were in good hands. While waiting for the veterinarian to assess the situation, I made sure the dog was comfortable and provided any necessary first aid. The veterinarian determined that it was a mild allergic reaction and administered appropriate medication to alleviate the symptoms. Throughout the process, I kept the client informed about the dog's condition and the steps we were taking to ensure their pet's well-being. After the incident, I followed up with the client to ensure their satisfaction and to address any concerns they might have had.

A few years ago, I had a client whose dog had a mild allergic reaction to a vaccination. The dog's owner was visibly concerned when they noticed swelling and redness at the injection site. I immediately alerted the veterinarian on duty and followed their instructions. To provide immediate relief, I applied a cold compress to the affected area. I reassured the client and explained that the situation was under control. The veterinarian promptly assessed the dog and determined the appropriate course of action. They administered an antihistamine to alleviate the symptoms and closely monitored the dog for any further reactions. Throughout the process, I maintained open communication with the client, keeping them informed about the dog's condition and the steps we were taking to ensure their pet's well-being. After the incident, I followed up with the client to check on their pet's recovery and address any concerns they might have had. The client expressed gratitude for our prompt response and the quality of care their pet received.

A few years ago, I encountered a situation where a client's dog had a severe allergic reaction to a vaccination. The dog experienced facial swelling, difficulty breathing, and hives all over its body. Recognizing the urgency, I immediately informed the veterinarian on duty and initiated emergency protocols. While waiting for the veterinarian to arrive, I assessed the dog's vital signs and provided first aid by administering an injectable antihistamine, as authorized by the veterinarian. To ensure the dog's airway remained patent, I carefully monitored its breathing and provided oxygen therapy. Simultaneously, I liaised with the client, reassuring them that their pet was receiving the necessary care and explaining the steps we were taking. As soon as the veterinarian arrived, they promptly administered additional medications to stabilize the dog's condition. The dog was then transferred to the intensive care unit for close monitoring. Throughout the incident, I continued to communicate with the client, providing updates on their pet's progress and offering emotional support. After the incident, I documented the details of the case thoroughly and shared it with the veterinary team for review and future reference. The client expressed their gratitude for our immediate response, professionalism, and dedication to their pet's well-being.