Geriatric Case Manager Interview Questions

Tell me about a time when you had to work under pressure to meet deadlines or handle multiple priorities in your role as a case manager.

SENIOR LEVEL

Sample answer to the question:

In my role as a case manager, there was a time when I had to work under immense pressure to meet deadlines and handle multiple priorities. It was during the annual audit of our agency, where I was responsible for ensuring that all client files were complete and accurate. The audit deadline was fast approaching, and I had a significant number of files to review and update. To handle this pressure, I created a detailed schedule outlining all the tasks that needed to be completed and set specific deadlines for each. I prioritized the files based on their urgency and worked systematically through each one, ensuring all necessary documents were in place and up to date. I also communicated with my team members to delegate some tasks and ensure a smooth workflow. By working diligently and staying focused, I was able to meet the audit deadline and ensure that all client files were in compliance.

Here is a more solid answer:

As a case manager, I encounter situations that require me to work under pressure and manage multiple priorities on a regular basis. One particular instance stands out, where I was assigned to coordinate the discharge of a complex medical case from the hospital. The patient required home health care, transportation, and medical equipment, all of which needed to be arranged within a tight timeframe. To handle this situation, I immediately created a comprehensive plan outlining the necessary steps, deadlines, and responsibilities. I then collaborated with the patient's healthcare team, insurance providers, and community resources to expedite the process. This involved frequent communication, negotiation, and problem-solving to ensure all services were in place before the discharge date. Despite the time constraints and unexpected challenges, I successfully coordinated all the necessary services and facilitated a smooth transition for the patient, enabling them to receive the appropriate care at home.

Why is this a more solid answer?

The solid answer provides more specific details about the candidate's actions, problem-solving abilities, and the outcome of the situation. It demonstrates the candidate's organizational skills, time management, ability to work under pressure, and multitasking abilities. Additionally, it aligns with the job requirements by showcasing the candidate's experience in coordinating care plans, collaborating with healthcare providers, and knowledge of community resources. However, the answer could provide more information about the candidate's critical thinking abilities and their empathy and compassion for the elderly.

An example of a exceptional answer:

Working under pressure and handling multiple priorities is a fundamental aspect of being a case manager. In my role as a geriatric case manager, I faced a challenging situation where I had to manage the care of several elderly clients during a severe weather emergency. The storm caused power outages and disrupted transportation, making it difficult to provide essential services and ensure the well-being of our clients. To address this, I immediately activated our emergency response plan and collaborated with local authorities, community organizations, and healthcare providers to ensure the safety and care of our clients. This involved coordinating alternative transportation, arranging for the delivery of medications and supplies, and organizing temporary accommodations for those who needed it. I also provided regular updates and support to our clients and their families, offering reassurance and addressing their concerns during this stressful time. Despite the challenging circumstances, we were able to successfully navigate the situation, ensuring that our elderly clients received the care they needed and minimizing the impact of the emergency on their well-being.

Why is this an exceptional answer?

The exceptional answer goes above and beyond by providing a detailed and impactful example of how the candidate handled working under pressure and managing multiple priorities. It demonstrates the candidate's strong interpersonal and communication skills, critical thinking and problem-solving abilities, and their empathy and compassion for the elderly. The answer also aligns with the job requirements by showcasing the candidate's ability to coordinate with healthcare providers and community organizations, as well as their knowledge of issues affecting the elderly and familiarity with community resources. The response effectively highlights the candidate's ability to handle crises and provide support to clients and their families. However, it could still provide more specific details about the candidate's role in developing and implementing the emergency response plan.

How to prepare for this question:

Reflect on past experiences where you had to work under pressure to meet deadlines or handle multiple priorities. Consider situations in your previous roles as a case manager or in similar positions.

Think about the specific actions you took in those situations and the outcomes that were achieved. Were there any challenges or obstacles that you faced? How did you overcome them?

Highlight your organizational and time management skills, as well as your ability to handle stress and remain focused under pressure. Provide concrete examples to support your claims.

Demonstrate your ability to work independently and as part of a multidisciplinary team. Discuss instances where you collaborated with healthcare providers, social workers, and other professionals to coordinate care.

Emphasize your empathy and compassion for the elderly. Discuss how you prioritize the well-being and quality of life of your clients.

Familiarize yourself with the job description and requirements of the geriatric case manager role. Tailor your answer to align with the specific skills and qualifications mentioned.

What are interviewers evaluating with this question?