Have you ever encountered ethical dilemmas in your work as a Geriatric Case Manager? How did you approach them?

INTERMEDIATE LEVEL
Have you ever encountered ethical dilemmas in your work as a Geriatric Case Manager? How did you approach them?
Sample answer to the question:
Yes, I have encountered ethical dilemmas in my work as a Geriatric Case Manager. One example was when I had to decide whether to disclose confidential information about a client's medical condition to their family. This was a difficult situation because I wanted to respect the client's privacy, but I also understood the importance of involving the family in the decision-making process. To approach this dilemma, I carefully assessed the situation, considering the client's cognitive abilities and their expressed wishes. I also consulted with my supervisor and the organization's ethics committee to ensure I made an informed decision that aligned with professional guidelines and the client's best interests.
Here is a more solid answer:
Yes, in my 3 years of experience as a Geriatric Case Manager, I have encountered several ethical dilemmas. One notable situation was when I had to balance the right to autonomy with the safety concerns of a client with advanced dementia. The client's family wanted to restrict the client's access to certain areas of the house to prevent accidents, but the client strongly resisted this limitation. To approach this dilemma, I engaged in open communication with the family and the client, discussing the risks and potential alternative solutions. We reached a consensus by implementing safety measures that respected the client's autonomy while addressing the family's concerns. This experience taught me the importance of empathy, active listening, and collaborative problem-solving in resolving ethical dilemmas.
Why is this a more solid answer?
The solid answer provides a specific example of an ethical dilemma faced by the candidate and explains how they approached it. It also touches on the evaluation areas by mentioning ethical decision-making, conflict resolution, and communication. However, it could benefit from more specific details and a deeper analysis of the candidate's actions.
An example of a exceptional answer:
Throughout my 4 years of experience as a Geriatric Case Manager, I have encountered several complex ethical dilemmas that required careful consideration and tactful resolution. One such situation involved a client who expressed a desire to end their life due to the progression of a degenerative illness. While respecting the client's autonomy, I knew it was crucial to explore underlying issues and potential emotional support. I collaborated with the client's healthcare team, including a psychiatrist, to ensure a comprehensive assessment of the client's mental health and well-being. Together, we developed a plan that prioritized palliative care, pain management, and emotional support. I also connected the client with appropriate counseling resources to address their emotional distress. This experience reinforced my belief in the importance of a holistic approach, teamwork, and the ethical responsibility to promote life quality and preserve dignity.
Why is this an exceptional answer?
The exceptional answer provides a highly detailed example of an ethical dilemma faced by the candidate and demonstrates their comprehensive approach to resolving it. It goes beyond the basic and solid answers by addressing the complexity of the situation, involving a multidisciplinary team, and promoting a holistic approach. It also highlights the candidate's strong ethical values and commitment to preserving dignity. However, it could further enhance the analysis of their actions and the impact of their decisions.
How to prepare for this question:
  • Familiarize yourself with ethical standards and guidelines in the field of geriatric case management.
  • Reflect on past experiences where you had to make ethical decisions and consider the outcomes and lessons learned.
  • Develop strong communication and active listening skills to effectively navigate ethical dilemmas and conflicts.
  • Stay updated on current research, best practices, and developments in the field of geriatric care.
  • Consider the potential impact of your decisions on the quality of life and well-being of the elderly clients you serve.
What are interviewers evaluating with this question?
  • Ethical decision-making
  • Conflict resolution
  • Communication

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