Tell us about a time when you had to handle a conflict or difficult situation with a colleague in a perioperative setting. How did you resolve it?

SENIOR LEVEL

Sample answer to the question:

A few years ago, I was working with a colleague in the perioperative setting and we had a disagreement about the best approach for a particular surgical procedure. I believed that a more conservative approach would be safer for the patient, while my colleague thought a more aggressive approach would yield better results. It was a difficult situation because we both had strong opinions and were passionate about providing the best care for our patients. To resolve the conflict, we decided to involve the surgeon in our discussion. We presented our arguments and listened to each other's perspective. Ultimately, the surgeon made the final decision and we both respected it. It was a learning experience for us because we realized the importance of collaboration and effective communication in the perioperative setting.

Here is a more solid answer:

A few years ago, I encountered a conflict with a colleague in a perioperative setting regarding a patient's preoperative assessment. We had differing opinions on the patient's readiness for surgery and this led to tension between us. To resolve the conflict, I suggested that we gather additional information by consulting the patient's primary care physician and reviewing their medical history. We decided to meet with the surgeon and present our findings. During the discussion, I actively listened to my colleague's perspective and presented my own supported by the gathered information. We were able to find common ground and come to a mutual agreement on the patient's readiness for surgery. This experience taught me the importance of seeking outside expertise, active listening, and effective communication in resolving conflicts in the perioperative setting.

Why is this a more solid answer?

The solid answer provides specific details about the conflict and how the candidate used problem-solving skills, collaboration, and communication to resolve it. It demonstrates the candidate's ability to gather additional information, seek outside expertise, actively listen, and effectively communicate their perspective. However, it could be further improved by including more examples of how the conflict resolution positively impacted patient care.

An example of a exceptional answer:

A few years ago, while working as a Perioperative Nurse, I encountered a challenging conflict with a colleague during a complex surgical procedure. The disagreement arose when my colleague wanted to deviate from established sterile techniques due to time constraints, which posed a potential risk to the patient. Recognizing the gravity of the situation, I immediately spoke up and highlighted the importance of following aseptic practices to ensure patient safety. However, my colleague was adamant about their approach. In order to effectively address the conflict, I took a collaborative approach. I involved the circulating nurse, anesthesia provider, and the surgeon to discuss the situation. We collectively evaluated the risks and benefits of both approaches and came to a consensus that adhering to established sterile techniques was the safest option for the patient. This resolution required strong communication skills and the ability to advocate for patient safety in a high-stress environment. As a result, we were able to successfully complete the procedure without any complications. This experience reinforced the significance of teamwork, patient advocacy, and adherence to best practices in the perioperative setting.

Why is this an exceptional answer?

The exceptional answer provides a detailed and specific account of the conflict and how the candidate effectively handled it. It highlights their ability to advocate for patient safety, collaborate with multiple healthcare professionals, and make critical decisions. The answer also emphasizes the candidate's strong communication skills and their commitment to adhering to best practices in the perioperative setting. It showcases the impact of the conflict resolution on patient care and surgical outcomes.

How to prepare for this question:

Reflect on past experiences in the perioperative setting where conflicts or difficult situations arose with colleagues and how they were resolved. Consider the specific skills and actions that were effective in resolving conflicts.

Research and familiarize yourself with best practices in perioperative nursing, including aseptic techniques, patient assessment, and patient advocacy. This knowledge will be valuable in addressing conflicts related to these areas.

Practice active listening and effective communication techniques. Conflict resolution often involves understanding multiple perspectives and effectively conveying your own thoughts and concerns.

Consider the importance of collaboration and teamwork in the perioperative setting. Think about how you have demonstrated these skills in the past and how they can be applied to conflict resolution situations.

Review the job description and identify key skills and qualifications relevant to conflict resolution. Prepare examples and anecdotes that demonstrate these skills to impress the interviewers.

What are interviewers evaluating with this question?