Peer Support Specialist Interview Questions

Describe a time when you provided support to a peer who was resistant to help. How did you approach the situation?

JUNIOR LEVEL

Sample answer to the question:

I once had a situation where a peer at work was resistant to receiving help. They were struggling with a personal issue and didn't want to burden anyone. I approached the situation by showing empathy and understanding. I let them know that I had faced similar challenges in the past and that it was okay to ask for help. I shared my own recovery story to show them that they were not alone. I also reassured them that their well-being was important to me and that I was there to support them. Eventually, they opened up and we were able to work together to find solutions and resources to help them through their difficult time.

Here is a more solid answer:

I was once faced with a peer who was resistant to accepting help. They were going through a tough time and didn't want to burden anyone. I approached the situation by first listening to their concerns and validating their emotions. I let them know that I had faced similar challenges in the past and that it was okay to ask for help. I shared my own recovery story to show them that they were not alone. I also reassured them that their well-being was important to me and that I was there to support them. I then suggested a collaborative approach, offering to help them explore different options and resources. By working together, we were able to find solutions that they felt comfortable with and that addressed their specific needs.

Why is this a more solid answer?

The solid answer provides more specific details about how the candidate approached the situation and demonstrates the use of facilitation skills. However, it can still be improved by providing more information on the outcome of the situation.

An example of a exceptional answer:

I encountered a situation where a peer was resistant to seeking support. They were dealing with personal issues and felt hesitant to reach out for help. I approached the situation by actively listening to their concerns and creating a safe and non-judgmental space for them to express their feelings. I emphasized my own lived experience with mental health recovery and shared specific strategies that had helped me in similar situations. I also encouraged them to attend support group sessions where they could connect with others who had faced similar challenges. Additionally, I collaborated with our team to organize a workshop focused on self-care and coping mechanisms. Gradually, my peer started opening up to the idea of receiving support and actively participated in the workshop. Eventually, they engaged in individual counseling sessions and made progress in their recovery journey. This experience taught me the importance of patience, empathy, and the power of peer support in fostering growth and resilience.

Why is this an exceptional answer?

The exceptional answer provides a comprehensive description of the candidate's approach to the situation. It demonstrates active listening, empathy, and the use of specific strategies to support the resistant peer. It also highlights the candidate's contribution to organizing a workshop and the positive outcome achieved.

How to prepare for this question:

Reflect on your own experiences of providing support to resistant peers in the past. Think about the strategies that were effective in breaking down barriers and building trust.

Familiarize yourself with different recovery processes and wellness strategies to be able to provide relevant guidance and support.

Practice active listening and empathetic communication skills. Look for opportunities to hone these skills in your personal and professional interactions.

Consider attending workshops or training programs related to peer support and facilitation. These can enhance your facilitation skills and provide you with a broader understanding of recovery processes.