How do you demonstrate strong interpersonal and communication skills?

JUNIOR LEVEL
How do you demonstrate strong interpersonal and communication skills?
Sample answer to the question:
I demonstrate strong interpersonal and communication skills by actively listening to others and maintaining open and respectful communication. In my previous role as a peer support specialist, I would engage with clients by asking open-ended questions and showing genuine interest in their experiences. I would provide emotional support and encouragement, validating their feelings and experiences. I would also collaborate with a multidisciplinary team to ensure comprehensive support for individuals. Overall, my ability to connect with others and effectively communicate allows me to build trust and create a positive and supportive environment.
Here is a more solid answer:
In my previous role as a peer support specialist, I demonstrated strong interpersonal and communication skills by actively listening to clients' stories and providing supportive feedback. For example, I would engage in reflective listening, summarizing their experiences to show understanding and empathy. I would also ask clarifying questions to ensure I fully understood their needs and concerns. Additionally, I facilitated group sessions where I encouraged open dialogue and created a safe space for individuals to share their thoughts and feelings. This allowed me to build trusting relationships and fostered a sense of belonging. Through effective communication, I was able to support individuals in setting personal goals and developing recovery plans. Overall, my ability to establish rapport, empathize, and communicate effectively played a vital role in assisting individuals on their wellness journey.
Why is this a more solid answer?
The solid answer provides more specific details about actively listening, using reflective listening, and creating a safe space for open dialogue. It also includes examples of facilitating group sessions and supporting individuals in setting personal goals and recovery plans. However, it still lacks depth in terms of addressing the basic understanding of recovery processes and the ability to work collaboratively, as stated in the job description.
An example of a exceptional answer:
Demonstrating strong interpersonal and communication skills begins with building a foundation of trust and empathy. As a peer support specialist, I established trust by openly sharing my own recovery story, which allowed clients to connect with me on a deeper level. I actively practiced empathetic listening, validating their experiences without judgment. I went beyond simply providing emotional support and encouragement by utilizing my basic understanding of recovery processes to offer practical strategies tailored to their specific challenges. For instance, if someone was struggling with anxiety, I would share coping techniques and wellness strategies that had worked for me in similar situations. I also collaborated with a multidisciplinary team, actively participating in case conferences and sharing insights from my interactions with clients. By encompassing the job description's requirements, I consistently demonstrated strong interpersonal and communication skills, positively impacting clients' recovery journeys.
Why is this an exceptional answer?
The exceptional answer not only includes all the elements from the basic and solid answers but also adds more depth by mentioning the importance of trust and empathy. It highlights the candidate's ability to go beyond providing emotional support by offering practical strategies based on their own experiences. Additionally, it addresses the requirement of a basic understanding of recovery processes and the ability to work collaboratively by mentioning active participation in case conferences. This answer demonstrates a holistic approach to demonstrating strong interpersonal and communication skills as stated in the job description.
How to prepare for this question:
  • Reflect on your own experiences and recovery journey, and be prepared to share relevant aspects during the interview.
  • Practice active listening by engaging in conversations with friends or colleagues and responding with reflective statements.
  • Familiarize yourself with recovery processes and wellness strategies to be able to provide practical and tailored support.
  • Prepare examples of situations where you facilitated group sessions or collaborated with a team to demonstrate your ability to work collaboratively.
What are interviewers evaluating with this question?
  • Interpersonal skills
  • Communication skills

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