JUNIOR LEVEL

How do you collect and utilize feedback from training participants?

Sample answer to the question

Oh, collecting feedback is crucial! After each training session, I hand out a quick survey with scales for rating and open-ended questions. I try to keep it short, so people are more inclined to complete it. Then I review the responses to see what worked and what didn't. For example, during my last job, the feedback showed that my Excel demonstrations were hitting the mark, but participants wanted more hands-on time. So, I adjusted by adding extra practice exercises into the session. I believe feedback is a tool that helps me refine my training to better meet the needs of my students.

A more solid answer

I take feedback seriously because it's central to refining my training delivery. After each session, I share a customized Google Form that combines Likert scale questions with open-ended ones. It's designed based on instructional design principles to capture both quantitative and qualitative data effectively. I analyze the feedback using the built-in analysis tools, identifying trends or areas needing improvement. Like, once when I noticed several participants struggling with a particular feature, I created a targeted mini-webinar to address it. This adaptability reflects my commitment to improving participant comprehension and ensuring they leave with practical skills.

Why this is a more solid answer:

This answer is stronger because it demonstrates the use of an e-learning tool (Google Forms) and showcases the candidate's analytical skills by using the software's analysis tools. It illustrates the ability to create targeted solutions such as mini-webinars, which indicates a practical adaptation strategy to different learning needs. However, the answer could still provide more specific details about how the candidate incorporates feedback into curriculum development and maintain a deep understanding of software products, as required by the job description.

An exceptional answer

Feedback is integral to my approach as a trainer. Post-training, I distribute a detailed feedback form, intentionally constructed using instructional design principles to dissect participant experiences systematically. This form includes custom-made questions related to each segment of the training, leveraging platforms like SurveyMonkey for a professional interface and deeper data insights. I scrutinize the feedback to identify trends, which directly informs how I refine the curriculum. If a tool like Zoom underperformed for participant interaction, I explore alternatives like Microsoft Teams or breakout sessions for more engagement. Additionally, I use feedback to create personalized follow-up content, such as videos or one-on-one sessions. For instance, when the feedback pointed to confusion regarding software updates, I developed a series of quick-tip videos that we incorporated into our regular updates. This not only improved our training material but also enhanced our knowledge base for user support.

Why this is an exceptional answer:

This exceptional answer addresses all key areas from the job description. It details the candidate's process of feedback collection using industry-standard tools, shows their ability to analyze feedback in-depth, and demonstrates how they take actionable steps to improve the training based on that feedback. The use of specifics like SurveyMonkey, follow-up content, and addressing software updates signifies a deep understanding of products and a commitment to continuous learning and adaptation. It also illustrates the candidate's capacity to handle multiple tasks and adapt their training style, reflecting strong time management and problem-solving competencies.

How to prepare for this question

Reflect on past experiences where feedback led to significant changes in your training approach, ensuring you have concrete examples.
Understand the technology and tools you might use to collect and analyze feedback, demonstrating a natural fit with the job's requirements.
Research and be prepared to discuss instructional design principles as they relate to feedback collection and curriculum development.
Develop a clear explanation of how you can use feedback to cater to different learning needs, underlining your adaptability as a trainer.
Consider discussing how you balance immediate feedback application with long-term curriculum improvements.

What interviewers are evaluating

Knowledge of instructional design
Familiarity with e-learning platforms and webinar tools
Ability to adapt training style to different learning needs
Experience in gathering and utilizing feedback