Family Health Nurse Practitioner Interview Questions

Tell me about a time when you received feedback on your performance. How did you respond?

JUNIOR LEVEL

Sample answer to the question:

One time, during my annual performance review, I received feedback from my supervisor regarding my documentation skills. She said that my notes were sometimes incomplete and lacked important details. I was initially surprised and a bit defensive, but I quickly realized that she was providing constructive criticism to help me improve. I thanked her for the feedback and asked for specific examples of areas where I could enhance my documentation. I took her suggestions to heart and immediately incorporated them into my practice. I started using a checklist to ensure that I included all necessary information in my notes and sought feedback from my colleagues to ensure the completeness and accuracy of my documentation. Over time, my supervisor noticed a significant improvement in my documentation skills, and this feedback became an opportunity for growth and development.

Here is a more solid answer:

During my annual performance review, my supervisor provided feedback on my proficiency in using electronic health record (EHR) systems. She mentioned that there were times when I could have utilized the system more efficiently to save time and enhance patient care. I appreciated her feedback and recognized the importance of being proficient in EHR systems. To address this, I enrolled in an advanced EHR training program and familiarized myself with the latest features and shortcuts. I also sought guidance from experienced colleagues and shadowed them during patient charting to learn best practices. As a result, I became more fluent in navigating the system, saving time, and ensuring accurate and up-to-date documentation.

Why is this a more solid answer?

The solid answer expands on the basic answer by providing specific details about receiving feedback on EHR system proficiency and how the candidate responded by taking necessary steps to improve. It also demonstrates the candidate's commitment to ongoing professional development. However, it could further elaborate on other evaluation areas, such as communication and collaboration skills.

An example of a exceptional answer:

During my annual performance review, my supervisor highlighted the importance of excellent communication and interpersonal skills in patient care. She mentioned an incident where a patient complained about feeling unheard and misunderstood during a visit with me. I was initially taken aback but grateful for the feedback. I requested a meeting with the patient to apologize and understand their concerns better. During the meeting, I actively listened to the patient's experience, empathized with their frustrations, and took responsibility for any miscommunication. I assured the patient that their feedback was valuable and committed to improving my communication skills. To enhance my skills, I enrolled in a communication workshop and sought advice from senior colleagues. I also implemented strategies such as using open-ended questions and reflective listening techniques during patient encounters. Over time, my efforts paid off as I received positive feedback from patients about improved communication and patient satisfaction.

Why is this an exceptional answer?

The exceptional answer goes above and beyond by providing a detailed example of receiving feedback on communication and interpersonal skills and showcasing the candidate's empathetic response and commitment to improvement. It demonstrates the candidate's ability to reflect on feedback and take proactive steps to enhance their skills. It also aligns with the evaluation areas mentioned in the job description. The answer could be further improved by including examples related to critical thinking, problem-solving, and evidence-based practice.

How to prepare for this question:

Reflect on past experiences where you received feedback on your performance, especially related to the evaluation areas mentioned in the job description.

Prepare specific examples that highlight how you responded to feedback and implemented improvements.

Demonstrate your commitment to ongoing professional development by mentioning any certifications, training programs, or workshops you have attended.

Practice active listening techniques and emphasize the importance of empathy in patient interactions.

Highlight your ability to collaborate with other healthcare professionals by sharing examples of successful teamwork or multidisciplinary projects you have been involved in.

Discuss your approach to critical thinking and problem-solving in clinical scenarios and provide examples of how you have applied evidence-based practice in your patient care.

What are interviewers evaluating with this question?