Tell us about a time when you faced a conflict or disagreement with a colleague and how you resolved it.

INTERMEDIATE LEVEL
Tell us about a time when you faced a conflict or disagreement with a colleague and how you resolved it.
Sample answer to the question:
I once had a disagreement with a colleague regarding the treatment plan for a pediatric patient with leukemia. I believed that a more aggressive approach was necessary, while my colleague preferred a more conservative approach. We had a discussion about the potential risks and benefits of each approach and the impact on the patient's quality of life. Ultimately, we reached a compromise by considering the latest research and guidelines in pediatric oncology. We decided to consult with a multidisciplinary team to gather more insights and make an informed decision. This experience taught me the importance of effective communication, collaboration, and evidence-based decision-making.
Here is a more solid answer:
In my previous role, I encountered a conflict with a colleague regarding the treatment approach for a 5-year-old patient diagnosed with leukemia. My colleague proposed a conservative treatment plan, while I believed a more aggressive approach would yield better outcomes based on recent studies. To resolve the conflict, I initiated an open and honest conversation with my colleague, emphasizing the importance of the patient's well-being. We discussed our concerns and perspectives, considering factors such as potential side effects and the impact on the child's quality of life. Realizing the value of collaboration, we decided to consult with a multidisciplinary team, including nurses, social workers, and psychologists. This allowed us to gather diverse insights and make an informed decision. Ultimately, we agreed on a treatment plan that balanced the aggressiveness of therapy with the patient's overall well-being. This experience strengthened my communication and collaboration skills, as well as my ability to incorporate evidence-based practices into clinical decision-making.
Why is this a more solid answer?
The solid answer provides more specific details about the conflict, including the differing treatment approaches and the involvement of a multidisciplinary team. The candidate also highlights their actions in initiating a conversation, emphasizing the importance of the patient's well-being, and incorporating evidence-based practices into the decision-making process. However, it could further elaborate on the candidate's problem-solving skills and the outcomes of the resolved conflict.
An example of a exceptional answer:
During my tenure as a Pediatric Hematologist/Oncologist, I encountered a conflict with a colleague regarding the treatment strategy for a 7-year-old patient with a rare blood disorder. My colleague advocated for a conservative approach, focusing on managing symptoms without addressing the underlying cause. As an advocate for evidence-based medicine, I believed that a more aggressive treatment plan was necessary to improve the patient's long-term prognosis. To effectively resolve the conflict, I took a proactive approach. I conducted an extensive literature review, gathering recent research articles, clinical trials, and expert opinions to support my position. Armed with this knowledge, I initiated a series of meetings with my colleague, presenting the evidence and engaging in open and constructive discussions. I also involved other specialists within our team, including geneticists and pathologists, to gain a broader understanding of the disease and potential treatment options. Through collaborative efforts and a shared dedication to the best interests of the patient, we eventually reached a consensus on an individualized treatment plan that balanced the need for aggressive intervention with the patient's overall well-being. This experience not only reinforced my skills in communication and collaboration but also demonstrated my ability to critically analyze scientific literature and advocate for evidence-based practices to achieve optimal patient outcomes.
Why is this an exceptional answer?
The exceptional answer provides a highly detailed and comprehensive account of the conflict, including the rare blood disorder, the differing treatment strategies, and the candidate's proactive approach to resolving the conflict. The candidate demonstrates exceptional problem-solving skills by conducting an extensive literature review, involving other specialists, and advocating for evidence-based practices. The answer also highlights the candidate's dedication to the best interests of the patient and their ability to achieve optimal outcomes. The answer could be further improved by including specific examples of the patient's progress or the long-term impact of the resolved conflict.
How to prepare for this question:
  • Reflect on past conflicts or disagreements with colleagues and identify the ones that demonstrate your communication, collaboration, and problem-solving skills.
  • Think about the steps you took to resolve conflicts, including any research or consultations involved.
  • Consider the impact of your actions on patient outcomes and emphasize the importance of evidence-based practices.
  • Practice articulating your conflict resolution experience in a concise and confident manner.
  • Be prepared to discuss the lessons learned from the conflict and how it has influenced your professional growth.
What are interviewers evaluating with this question?
  • Communication
  • Collaboration
  • Problem-Solving

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