Have you ever had to rework a video project due to client feedback? How did you handle it?

Video Production Coordinator Interview Questions

Sample answer to the question

Yes, I have had to rework a video project due to client feedback in the past. It was a project for a client who wanted a promotional video for their new product. After delivering the first version of the video, the client provided feedback requesting some changes to the visuals and the voiceover. To handle this, I scheduled a meeting with the client to discuss their feedback in detail. I took note of all their specific requests and concerns and assured them that we would address them. I then collaborated with the video editing team to make the necessary adjustments to the visuals, ensuring that they aligned with the client's vision. Additionally, I worked with a voiceover artist to re-record the sections that the client had concerns about. Finally, I presented the revised video to the client for their review and incorporated any further feedback they had. This process required effective communication and strong attention to detail to ensure that the final video met the client's expectations.

A more solid answer

Yes, I have had the experience of reworking a video project due to client feedback. It was a project for a client who wanted a promotional video for their new product. After delivering the first version of the video, the client provided detailed feedback requesting changes to the visuals and the voiceover. To handle this, I immediately scheduled a meeting with the client to discuss their feedback in depth. I actively listened to their concerns and took detailed notes to ensure I understood their vision. I then communicated the feedback to the video editing team, providing them with clear instructions on the required changes. I closely supervised the editing process to ensure that the revised visuals aligned with the client's expectations. Furthermore, I coordinated with a voiceover artist to re-record sections of the video that the client had concerns about. Once the revisions were complete, I arranged another meeting with the client to present the revised video. I incorporated any additional feedback they had and made further adjustments as needed. This iterative process ensured that the final video met the client's expectations while maintaining a high-quality standard.

Why this is a more solid answer:

The solid answer expands on the basic answer by providing specific details on how the candidate managed the rework process. It emphasizes active listening, clear communication with the video editing team, close supervision of the editing process, coordination with a voiceover artist, and incorporating further feedback from the client. This demonstrates the candidate's strong organizational and project management skills, interpersonal and communication skills, attention to detail, and commitment to delivering high-quality work.

An exceptional answer

Yes, I have encountered situations where I had to rework video projects due to extensive client feedback. One particular instance that comes to mind is a project for a high-profile client in the fashion industry. We were creating a brand video that would be showcased during their runway show. After delivering the initial version, the client provided a comprehensive list of revisions, ranging from changes to the color grading to rewriting the script. To handle this, I scheduled a meeting with the client's creative team to gain a deeper understanding of their vision and ensure alignment with their brand identity. I then brought together a team of talented editors, colorists, and graphic designers to address the requested changes. We meticulously reviewed each frame of the video, making adjustments to the color grading to create a cohesive visual aesthetic. Additionally, we collaborated with a talented copywriter to refine the script, ensuring that it delivered the brand's message effectively. Throughout the process, I provided regular updates to the client, showcasing our progress and seeking their feedback at each stage. This iterative approach allowed us to create a final video that not only met the client's expectations but exceeded them, resulting in positive feedback and a long-lasting client relationship.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing even more specific details and showcasing the candidate's expertise in handling complex projects. It mentions working with a high-profile client in the fashion industry, scheduling a meeting with the client's creative team, collaborating with a team of editors, colorists, and graphic designers, and involving a talented copywriter for script refinement. The answer also highlights the candidate's ability to provide regular updates to the client and embrace an iterative approach to ensure the final video exceeded expectations. This demonstrates the candidate's exceptional organizational and project management skills, interpersonal and communication skills, attention to detail, and ability to work collaboratively in a team.

How to prepare for this question

Familiarize yourself with the video production process from concept to completion, including pre-production, on-set production, and post-production editing.
Practice active listening skills and the ability to quickly absorb and understand client feedback.
Develop strong communication skills to effectively convey client feedback to the video editing team.
Gain experience in collaborating with a variety of professionals in the video production industry, such as editors, colorists, and graphic designers.
Improve your attention to detail by paying close attention to visual elements, audio quality, and script coherence.
Learn how to manage tight deadlines and handle pressure to deliver high-quality work within limited timeframes.
Stay updated with the latest video editing software and production tools to enhance your technical skills.

What interviewers are evaluating

Organizational and project management skills
Interpersonal and communication skills
Attention to detail and high-quality standards
Ability to work both independently and collaboratively in a team