INTERMEDIATE LEVEL
Interview Questions for Front of House Manager
What strategies do you use to improve customer satisfaction?
Have you used reservation systems and restaurant management software before? If so, which ones?
Describe your experience with handling financial transactions in a restaurant setting.
How do you ensure high levels of customer service?
How do you maintain a clean and safe dining environment?
How do you handle disagreements or conflicts with upper management?
Describe your experience with training new staff members.
Tell me about a time when you had to make a difficult decision quickly. How did you handle the situation?
What measures do you take to ensure that staff adhere to health and safety regulations?
How do you handle unexpected situations or emergencies in the front of house area?
Tell me about a time when you had to handle a difficult customer complaint. How did you resolve the issue?
What steps do you take to ensure that staff members are properly trained and onboarded?
Tell me about a time when you had to adapt to a change in the restaurant's policies or procedures.
How do you coordinate with the kitchen staff to ensure timely and accurate service?
How do you motivate and inspire your team?
How do you handle stress and pressure in a high-paced environment?
Tell me about your experience managing inventory and ordering front of house supplies.
What steps do you take to prevent customer complaints?
How do you ensure that staff members are providing accurate and up-to-date information to guests?
What financial data and reports do you prepare for restaurant management?
How do you prioritize tasks and manage your time effectively?
Describe your experience in a supervisory role within the hospitality industry.
What do you enjoy most about the hospitality industry?
How do you stay updated on the latest trends and developments in the hospitality industry?
Have you planned and executed any special events or promotions before? If so, please describe.
What are some customer service best practices that you follow?
Describe a situation where you had to resolve a conflict between staff members. How did you handle it?
Tell me about a time when you had to handle a difficult guest request. How did you fulfill it?
How do you handle feedback from staff members?
Tell me about a time when you had to resolve a scheduling conflict. How did you handle it?
Tell me about a time when you had to deal with an understaffed shift. How did you manage it?
How do you manage reservations and accommodate special requests from guests?
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