Front of House Manager
Responsible for overseeing the welcome and comfort of patrons in restaurants, hotels, or theaters, typically including the management of guest service staff.
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Sample Job Descriptions for Front of House Manager
Below are the some sample job descriptions for the different experience levels, where you can find the summary of the role, required skills, qualifications, and responsibilities.
Junior (0-2 years of experience)
Summary of the Role
The Front of House Manager is responsible for the overall customer experience in a hospitality or entertainment venue. They oversee staff and operations in the front of the house to ensure efficient, high-quality service.
Required Skills
- Leadership and team management
- Customer service orientation
- Problem-solving
- Organization and multitasking
- Attention to detail
- Basic computer expertise including the use of reservation systems
Qualifications
- Previous experience in hospitality or customer service is advantageous
- Ability to stay calm and resolve conflicts under pressure
- Excellent communication and interpersonal skills
- Basic understanding of hospitality management and operational procedures
- Knowledge of health and safety regulations
- High school diploma or equivalent; hospitality certification is a plus
Responsibilities
- Supervise front of house staff including receptionists, and servers
- Ensure the front of the house is well-maintained, clean, and meets health and safety standards
- Manage customer complaints and feedback, resolving issues promptly
- Coordinate with the back of house manager to ensure seamless service
- Schedule staff shifts and manage time-off requests
- Train new hires on front of house procedures and customer service standards
- Monitor inventory and order supplies as needed
- Oversee the presentation of the dining area, host stand, and other public areas
- Assist with planning and managing events or special services
Intermediate (2-5 years of experience)
Summary of the Role
The Front of House Manager is responsible for ensuring outstanding customer service and managing the day-to-day operations of the dining area. This role involves overseeing staff, maintaining high levels of customer satisfaction, and creating a welcoming atmosphere for guests.
Required Skills
- Excellent leadership and people management skills.
- Strong communication and interpersonal abilities.
- Problem-solving and conflict resolution capabilities.
- Detail-oriented with the ability to multitask and prioritize.
- Customer-focused mindset with a passion for the hospitality industry.
Qualifications
- 2+ years of experience in a supervisory role within the hospitality industry.
- Proven track record of managing a team in a high-paced environment.
- Experience with reservation systems and restaurant management software.
- Strong understanding of customer service best practices.
- Knowledge of health and safety regulations as they pertain to the hospitality industry.
Responsibilities
- Oversee the front of house team including hiring, training, scheduling, and performance management.
- Ensure high level of customer service is maintained at all times.
- Handle customer complaints and issues promptly and professionally.
- Maintain a clean and safe dining environment in compliance with health and safety regulations.
- Coordinate with the kitchen staff to ensure timely and accurate service.
- Manage reservations and accommodate special requests from guests when possible.
- Oversee inventory and ordering of front of house supplies.
- Prepare daily reports and financial data for the restaurant management.
- Collaborate with management to plan and execute special events or promotions.
Senior (5+ years of experience)
Summary of the Role
The Front of House Manager is responsible for managing the customer-facing staff and operations of a hospitality establishment, ensuring exceptional guest experience and efficient service. This individual will oversee areas such as reception, dining, and event coordination, while maintaining high standards of service quality.
Required Skills
- Strong communication and interpersonal skills.
- Proficient in conflict resolution and customer relationship management.
- Leadership and team management.
- Organizational skills and attention to detail.
- Knowledge of health and safety regulations.
- Budgeting and financial management.
- Problem-solving and decision-making abilities.
Qualifications
- A minimum of 5 years' experience in a similar role within the hospitality industry.
- Strong leadership skills and experience managing a diverse team.
- Proven ability to handle high-stress situations and resolve conflicts effectively.
- In-depth knowledge of customer service best practices and hospitality management.
- Experience with reservation and point of sale systems.
- Excellent organizational and multitasking abilities.
- Ability to work flexible hours, including nights, weekends, and holidays.
Responsibilities
- Oversee the front of house staff including recruitment, training, and performance evaluation.
- Ensure all staff members are providing excellent customer service and adhere to company standards.
- Coordinate with the back of house to ensure seamless service and guest satisfaction.
- Handle customer inquiries and complaints with professionalism and tact.
- Maintain an organized and efficient front of house operation, including scheduling and resource management.
- Implement and enforce health and safety regulations to ensure a safe environment for both staff and guests.
- Manage reservations, seating, and event planning.
- Collaborate with management to develop marketing strategies and improve service offerings.
- Prepare and manage the front of house budget, including payroll and operational expenses.
- Conduct regular staff meetings and training sessions to motivate and instruct the team.
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