Describe how you handle feedback and criticism in your work.

Public Relations Specialist Interview Questions

Sample answer to the question

When it comes to handling feedback and criticism in my work, I believe in taking a proactive approach. I am always open to feedback, as I understand that it helps me grow and improve. When receiving feedback, I listen attentively and ask clarifying questions to ensure I fully understand the feedback. I then take the time to reflect on it and identify areas for improvement. If the feedback aligns with my goals and vision, I will make the necessary changes to enhance my work. However, if I disagree with the feedback, I approach the person respectfully and share my perspective, providing examples to support my viewpoint. I believe in constructive conversations that allow for mutual understanding and growth.

A more solid answer

When it comes to handling feedback and criticism in my work, I have developed a structured approach to ensure I make the most out of such opportunities. Firstly, I actively seek feedback and encourage open communication with my colleagues and supervisors. I create a safe and non-judgmental environment where feedback is welcomed. When receiving feedback, I actively listen, ask clarifying questions, and take notes to ensure I fully understand the points being made. I then take the time to reflect on the feedback and assess its validity. If the feedback aligns with my goals and vision, I make a plan to incorporate the suggested changes into my work. I believe that continuous improvement is essential in any role and I am always looking for ways to enhance my performance. However, if I receive criticism that I disagree with, I approach the situation with professionalism and respect. I engage in a constructive conversation, sharing my perspective and providing examples to support my viewpoint. I believe in finding common ground and seeking understanding rather than engaging in confrontations.

Why this is a more solid answer:

The solid answer provides more specific details and examples to support the candidate's claims. It emphasizes the importance of open communication, active listening, and reflection when receiving feedback. It also mentions the candidate's proactive approach to incorporating feedback that aligns with their goals and vision. Furthermore, it addresses how the candidate handles criticism that they disagree with, promoting professionalism and constructive dialogue. However, the answer could be improved by further highlighting the candidate's adaptability in applying feedback and their ability to learn from criticism.

An exceptional answer

Handling feedback and criticism is an essential part of my professional growth and I approach it with a growth mindset. I actively seek feedback from colleagues, supervisors, and clients, and I leverage it to continuously improve my skills and performance. When receiving feedback, I not only listen attentively but also ask for specific examples to better understand the areas for improvement. I take the time to reflect on the feedback and examine how it aligns with my goals and the overall objectives of the project. If the feedback resonates with these aspects, I develop an action plan to implement the changes. I am adaptable and open to adjusting my approach based on the feedback received. However, when faced with criticism that I disagree with, I approach it with a willingness to learn and understand different perspectives. I engage in respectful discussions, providing evidence and data to support my viewpoint, while also considering alternative solutions. I see criticism as an opportunity for growth and strive for constructive outcomes in all professional interactions.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing more specific details and showcasing a growth mindset. It highlights the candidate's proactive approach to seeking feedback from various sources, including clients. The answer also emphasizes the candidate's ability to leverage feedback to continuously improve and align their work with their goals and project objectives. Additionally, it showcases the candidate's adaptability and open-mindedness when receiving criticism they disagree with, promoting a constructive and collaborative approach. The answer could be improved by providing a specific example of how the candidate applied feedback to achieve a positive outcome.

How to prepare for this question

Reflect on past experiences where you received feedback or criticism and consider how you handled it. What was effective and what could have been improved?
Practice active listening skills by engaging in conversations and asking clarifying questions to ensure you fully understand others' perspectives.
Research and familiarize yourself with different feedback models and techniques, such as the 'sandwich method' or the 'feedback loop'. Having a solid understanding of these models can help you effectively give and receive feedback.
Consider the role of feedback in professional growth and the benefits it brings. Think about how you can leverage feedback to enhance your skills and performance.
Develop strategies for managing criticism that you disagree with. Practice responding in a professional and respectful manner, while also expressing your perspective and providing supporting evidence.

What interviewers are evaluating

Communication skills
Adaptability
Listening skills