Describe a time when you faced a conflict or disagreement with a colleague. How did you resolve it?

JUNIOR LEVEL
Describe a time when you faced a conflict or disagreement with a colleague. How did you resolve it?
Sample answer to the question:
I once had a disagreement with a colleague regarding the approach to a surgical procedure. We disagreed on the best technique to use for a particular case. We decided to have a meeting to discuss our different perspectives and gather more information about the patient's condition. During the meeting, we both presented our arguments and shared our experiences. Through open and respectful communication, we were able to understand each other's viewpoints better and find a middle ground. We compromised by incorporating aspects of both techniques into the procedure. Ultimately, the surgery was successful, and the patient had a smooth recovery.
Here is a more solid answer:
During a surgical procedure, I had a disagreement with a colleague about the optimal approach. We both held strong opinions and recognized the importance of finding a solution that prioritized the patient's well-being. To resolve the conflict, we scheduled a meeting to discuss the case in detail. During the meeting, we actively listened to each other's perspectives and shared relevant patient information. It became evident that our different approaches had specific advantages. We decided to combine elements from both techniques to create a comprehensive plan. By collaborating and leveraging our respective expertise, we successfully performed the surgery, resulting in a positive patient outcome.
Why is this a more solid answer?
The solid answer provides more specific details about the conflict, including the recognition of patient well-being as the priority. It also highlights the active listening and collaboration skills used to resolve the disagreement. However, it could benefit from further elaboration on how the conflict affected the working relationship and how the compromise was reached.
An example of a exceptional answer:
In my experience as a junior surgeon, I encountered a conflict with a colleague when deciding on the surgical approach for a complex case. While I believed in a more traditional technique, my colleague advocated for a newer, less invasive method. The disagreement intensified due to our differing surgical backgrounds and experiences. Recognizing the importance of a timely resolution, we arranged a meeting outside of the operating room. During the meeting, we engaged in open, non-confrontational dialogue, focusing on understanding each other's perspectives and sharing relevant research and patient data. We also consulted senior surgeons and reviewed current medical literature to gain a broader understanding of the pros and cons of each approach. Through this process, we developed a mutual respect for each other's expertise and capabilities. Ultimately, we decided to combine elements from both techniques, customizing the surgical plan based on the patient's unique condition. By leveraging our individual strengths and embracing a collaborative mindset, we successfully performed the surgery, achieving positive outcomes for the patient. This experience taught me the importance of effective communication, active listening, and the willingness to adapt and learn from others.
Why is this an exceptional answer?
The exceptional answer provides a detailed account of the conflict, demonstrating a high level of communication, teamwork, and adaptability skills. It highlights the effort invested in seeking additional expertise and researching relevant information. The resolution process is thorough, emphasizing the importance of compromise and continuous learning. The answer could still be improved by discussing the impact of the conflict on the working relationship and reflecting on personal growth from the experience.
How to prepare for this question:
  • Reflect on past experiences where conflicts or disagreements have arisen with colleagues and consider the specific details and outcomes.
  • Identify conflicts that arose due to differing perspectives or approaches to a shared goal.
  • Think about strategies and communication techniques that were effective in resolving conflicts and promoting collaboration.
  • Consider the role of active listening, respect, compromise, and learning when facing conflicts.
  • Review medical literature and stay updated on advancements in surgical techniques to support evidence-based discussions during conflict resolution.
What are interviewers evaluating with this question?
  • Communication and Interpersonal Skills
  • Ability to Work Under Pressure
  • Teamwork and Collaboration

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