Tell me about a time when you had to navigate a challenging interpersonal situation with a coworker. How did you resolve it?

SENIOR LEVEL
Tell me about a time when you had to navigate a challenging interpersonal situation with a coworker. How did you resolve it?
Sample answer to the question:
Once, I had a challenging situation with a coworker who constantly interrupted me during team meetings and undermined my ideas. To resolve it, I scheduled a one-on-one meeting with the coworker to address the issue privately. I calmly expressed my concerns and how their behavior affected me and the team's productivity. I also listened to their perspective and tried to understand their motivations. Through open communication, we worked out a compromise and set some ground rules for respectful collaboration. Since then, our working relationship has improved, and we now support each other's ideas.
Here is a more solid answer:
In one instance, I encountered a challenging interpersonal situation with a coworker who had a tendency to dominate team discussions and dismiss the input of others. Recognizing the importance of effective teamwork, I took a proactive approach to address the issue. Firstly, I scheduled a meeting with the coworker to discuss their behavior privately, emphasizing the impact it had on the team's dynamics. I actively listened to their perspective and validated their concerns, fostering an open and non-confrontational dialogue. Together, we established a set of agreed-upon norms for constructive collaboration, including active listening, equal participation, and respectful feedback. Additionally, I initiated regular team-building activities to strengthen our working relationships. As a result, the coworker became more receptive to diverse viewpoints and teamwork, leading to a more inclusive and productive work environment.
Why is this a more solid answer?
The solid answer provides a more comprehensive and detailed response. It highlights the candidate's proactive approach, effective communication skills, and conflict resolution abilities. The candidate also demonstrates their ability to foster a positive work environment and promote teamwork. However, the answer could further emphasize the specific impact of the resolution on the coworker's behavior and teamwork.
An example of a exceptional answer:
In my previous role, I encountered a challenging interpersonal situation with a coworker who consistently disregarded the input of others and created a hostile work environment. Recognizing the detrimental effect on team morale and patient care, I decided to address the issue promptly. Firstly, I held a private meeting with the coworker to discuss their behavior, using specific examples to illustrate the impact on our team's dynamics. I practiced active listening, expressing empathy and understanding for their perspective while firmly asserting the need for collaboration. To foster a positive change, I proposed implementing a peer feedback system where team members could provide constructive feedback anonymously. This initiative allowed individuals to reflect on their behavior while maintaining their anonymity. Additionally, I organized a team-building retreat focused on effective communication and conflict resolution. This allowed team members to develop stronger relationships and establish open lines of communication. Consequently, the coworker recognized the importance of cohesive teamwork and underwent a significant transformation in their behavior. They became more receptive to others' ideas, actively sought feedback, and contributed positively to team discussions. The improved collaboration resulted in enhanced patient care and increased overall team satisfaction.
Why is this an exceptional answer?
The exceptional answer provides a highly detailed and comprehensive response. It showcases the candidate's exceptional communication and conflict resolution skills, as well as their ability to create a positive work environment. The answer demonstrates the candidate's strategic thinking in implementing a peer feedback system and organizing a team-building retreat. The candidate also highlights the specific positive impact on the coworker's behavior and the overall team dynamics. This answer effectively aligns with the responsibilities outlined in the job description for an Emergency Medicine Physician.
How to prepare for this question:
  • Reflect on past experiences of challenging interpersonal situations with coworkers and identify successful resolutions
  • Consider specific examples where you effectively communicated and resolved conflicts in a professional setting
  • Think about strategies you have used to promote teamwork and foster a positive work environment
  • Review conflict resolution techniques and effective communication strategies
  • Be prepared to discuss your ability to handle high-pressure situations and make quick decisions
What are interviewers evaluating with this question?
  • Communication skills
  • Conflict resolution
  • Interpersonal skills

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