Clinical Laboratory Technologist Interview Questions

Describe a time when you identified and resolved an issue or error in the laboratory.

INTERMEDIATE LEVEL

Sample answer to the question:

One time in the laboratory, I encountered an issue with a blood sample that was producing inconsistent test results. To resolve the issue, I immediately reviewed the sample collection and handling process. I discovered that the sample had not been stored at the appropriate temperature, which was affecting the accuracy of the results. I promptly corrected the storage conditions for the sample and reanalyzed it. The subsequent test results were consistent and aligned with the patient's medical history. I also documented the incident and shared it with the laboratory team to raise awareness about proper sample handling.

Here is a more solid answer:

In the laboratory, there was an instance where I encountered an issue with a blood sample that was producing inconsistent test results. To resolve the issue, I applied my analytical and critical-thinking skills. I reviewed the sample collection and handling process, and it came to my attention that the sample had not been stored at the appropriate temperature. This deviation from the standard protocol was affecting the accuracy of the results. With my attention to detail, I promptly corrected the storage conditions for the sample. I ensured that it was stored at the correct temperature and reanalyzed it. The subsequent test results were consistent and aligned with the patient's medical history. Additionally, I communicated the incident to the laboratory team by documenting it and sharing it during our regular meetings, raising awareness about the importance of proper sample handling and storage.

Why is this a more solid answer?

The solid answer provides more specific details regarding the steps taken to identify and resolve the issue with the blood sample. It emphasizes the candidate's analytical and critical-thinking skills in reviewing the sample collection and handling process and identifying the deviation in storage temperature. Additionally, it highlights the candidate's attention to detail in promptly correcting the storage conditions and the effective communication with the laboratory team.

An example of a exceptional answer:

During my time in the laboratory, I encountered a challenging issue with a blood sample that was generating inconsistent test results, causing confusion among the healthcare team. Demonstrating my strong analytical and critical-thinking skills, I immediately assessed the situation and conducted a thorough investigation into potential factors affecting the results. It became evident that the issue stemmed from the contamination of the reagents used in the testing process. To address this, I devised a comprehensive plan to identify and eliminate the source of contamination. I meticulously reviewed the reagent preparation protocols, collaborated with the manufacturers to troubleshoot the issue, and implemented a new quality control process to ensure the purity of the reagents. As a result of these efforts, the laboratory achieved consistent and reliable test results, providing accurate diagnoses for patients. I also took the initiative to develop a training module on reagent handling and contamination prevention, which I delivered to the laboratory team to enhance our collective understanding of maintaining high-quality standards.

Why is this an exceptional answer?

The exceptional answer goes above and beyond in describing the candidate's actions in resolving a complex issue with a blood sample. It highlights the candidate's strong analytical and critical-thinking skills in conducting a thorough investigation and identifying the source of the problem. The answer also showcases the candidate's proactive approach in collaborating with manufacturers, implementing new quality control processes, and sharing knowledge through a training module. These actions demonstrate the candidate's commitment to continuous improvement and the enhancement of laboratory practices.

How to prepare for this question:

Familiarize yourself with various laboratory techniques and equipment commonly used in clinical settings. Stay updated with advancements in the field to showcase your knowledge during the interview.

Reflect on your past experiences in the laboratory where you encountered and successfully resolved issues or errors. Prepare specific examples to highlight your problem-solving abilities.

Highlight your attention to detail and ability to accurately record results. Discuss how you have maintained meticulous records and adhered to quality control procedures in previous roles.

Practice effectively communicating complex scientific concepts to non-technical individuals, such as physicians or other healthcare team members. Emphasize the importance of clear communication in delivering accurate findings and recommendations.

Demonstrate your ability to work independently and as part of a team. Discuss instances where you took initiative to resolve issues on your own, as well as times when you collaborated with colleagues to address challenges in the laboratory.

Be prepared to discuss your proficiency in using laboratory information systems and relevant software. Highlight any experience with specific systems or software mentioned in the job description.

What are interviewers evaluating with this question?