Can you talk about a time you had to deal with conflict within your team during a project?

SENIOR LEVEL
Can you talk about a time you had to deal with conflict within your team during a project?
Sample answer to the question:
I had an instance in my previous job where conflict arose over a sustainability-focused project. This particular conflict occurred between our engineers and the architects. The latter came up with a breathtaking design for a commercial building. However, the engineers felt that it wasn't practical from a sustainability perspective. So, we had these heated debates in team meetings. As the team leader, I first ensured to maintain a calm atmosphere where every team member felt comfortable voicing their perspectives openly. I called for a meeting solely for this discussion, allowing each department, the architects and the engineers, to present their points backed up with factual data. In the end, we were able to come up with a compromise that satisfied all parties.
Here is a more solid answer:
In my previous role, there was a clash over a commercial building project. The architects had this beautiful design, but our engineers were concerned about how sustainable it was. I was leading the project, so it became my responsibility to handle the situation. By combining my technical knowledge and communication skills, I organized this in-depth meeting between the two departments. Each team prepared presentations detailing their concerns and how they felt their approach best aligned with the project’s objectives; sustainability being our top priority. The architects showcased their innovative design featuring glass facades for natural lighting while the engineers demonstrated through simulation tools how this might affect energy consumption. This clarity of standpoints allowed me to guide the team in finding a balanced solution. We ended up fine-tuning the design by incorporating materials with better thermal performance, as suggested by the engineers, which preserved the aesthetic value that the architects were aiming for.
Why is this a more solid answer?
This solid answer includes more details and showcases how the candidate utilized their technical knowledge and strong communication skills to address the conflict. It shows them taking a more active leader's role and mentions a specific example of how they combined sustainability principles with good design. However, it's missing a reflection on how the experience influenced their future practices or their growth in the role.
An example of a exceptional answer:
Let me share an intense experience from my previous job. It was during a commercial building project, our team of architects presented this beautiful design with extensive glass facades aimed at exploiting daylight. However, our engineers quantified that despite its aesthetics, such a design could contribute to increased energy use due to heating and cooling necessities. As the project leader and an environmental designer committed to sustainability, this conflict was indeed a challenge. Leveraging my communication skills, I organized a round-table discussion where each department was asked to present their case backed with hard data and simulations. This not only cemented each teams’ arguments but also facilitated informed conversations. As both teams exposed their concerns, I used my grasp of sustainability and design principles to plot a middle ground. We decided to adjust our design by using high-performance materials with better thermal efficiency, retaining the appealing aesthetic without compromising on sustainability. The experience was a valuable learning curve that helped me realize that team conflicts, when appropriately managed, can lead to more robust solutions. It made me a more effective leader, better equipped to balance different viewpoints for project success.
Why is this an exceptional answer?
This answer is exceptional because it not only includes specifics about the candidate's role in resolving the conflict but also reflects on how the experience contributed to their growth in their role. The exceptional answer fulfills all the evaluation areas - collaboration, communication, problem-solving, and leadership skills, and also touches on the candidate's ability to integrate sustainability principles into design solutions. It shows a thorough understanding of environmental design issues and how to navigate them successfully.
How to prepare for this question:
  • Reflect on past conflicts you've helped to resolve, preferably situations that required integrating sustainability principles into design.
  • Highlight your problem-solving abilities by discussing how you used your knowledge of environmental design to mitigate the conflict.
  • Don't shy away from expressing how the experience contributed to your professional growth; show that you learned from the experience and applied it to future projects.
  • Remember to keep the focus on your role as a team leader and how you facilitated open communication and collaboration during the conflict resolution process.
What are interviewers evaluating with this question?
  • collaboration
  • communication skills
  • problem-solving
  • leadership

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