SENIOR LEVEL
Interview Questions for IT Support Manager
How do you motivate and inspire your team?
Tell me about a time when you had to develop strategies to improve customer satisfaction.
How do you prioritize tasks when dealing with multiple technical issues?
What steps do you take to ensure high levels of customer satisfaction?
How do you handle customer support requests?
What steps do you take to ensure effective communication within your team?
Describe a time when you had to collaborate with other IT departments on a project.
Tell me about a time when you had to handle a major incident and provide technical guidance to your team members.
What customer service skills do you possess that are relevant to an IT support manager role?
What steps do you take to ensure timely resolution of helpdesk tickets?
Describe your experience managing an IT support team.
Tell me about a time when you had to implement new IT support policies and procedures.
How do you streamline support and project processes with other IT departments?
Tell me about a time when you had to mediate a conflict between team members.
Tell me about a time when you had to handle a stressful situation while leading a team.
Describe your experience with managing and reporting on a helpdesk ticketing system.
What metrics do you use to measure the success of your team?
Describe your experience working with helpdesk ticketing systems and ITIL frameworks.
How do you evaluate the performance of your team members?
How do you handle performance issues within your team?
Describe a time when you had to train your team members on new technology or tools.
Describe your experience with IT system management and troubleshooting.
What strategies have you used to increase efficiency in an IT support team?
What IT support policies and procedures have you implemented in the past?
Tell me about a time when you had to resolve a complex technical issue.
How do you stay updated with emerging trends and technology in IT support?
How do you handle disagreements or conflicts within your team?
How do you ensure that your team members are trained on the latest technology and tools?
Describe a time when you had to make a difficult decision while managing an IT support team.
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