Tell us about a time when you had to resolve a conflict or disagreement related to patient records or information.

Once, I encountered a conflict regarding the accuracy of a patient's medical records. The disagreement arose between myself and a colleague who believed the information was incorrect. We decided to resolve it by conducting a thorough review. I carefully examined the records, cross-referenced them with the doctor's notes, and sought clarification from the healthcare professional who had initially documented the information. After gathering all the necessary details, I scheduled a meeting with my colleague to discuss our findings. We presented our evidence, discussed our concerns, and came to a mutual understanding. We decided to update the records based on the additional information we had obtained, ensuring their accuracy moving forward.

In my previous role as a Medical Records Administrator, I encountered a conflict related to patient records. A disagreement arose between a nurse and myself regarding the inclusion of a specific diagnosis in a patient's medical history. To address this conflict, I immediately took the initiative to review the patient's entire medical record, including previous diagnoses, treatments, and consultations. I also consulted with the attending physician to gain further insights. After gathering all the relevant information, I scheduled a meeting with the nurse to discuss our findings. During the meeting, I presented my evidence, highlighting the detailed documentation from the physician and the consistency of the diagnosis across multiple records. This allowed us to have an open and transparent discussion and come to a resolution. We agreed to update the patient's record with the correct diagnosis, ensuring accuracy for future treatments and assessments.

The answer provides a more comprehensive example of conflict resolution related to patient records. It includes specific actions taken, such as reviewing the patient's medical record and consulting with the attending physician. The candidate also demonstrates effective communication skills and attention to detail. However, it can be further improved by showcasing the candidate's knowledge of medical terminology and procedures.

In my role as a Medical Records Administrator, I faced a conflict related to a discrepancy in a patient's medication history. A nurse and I disagreed on whether the patient had a documented allergy to a specific medication. To resolve this conflict, I immediately reviewed the patient's electronic health record (EHR) and examined all relevant sections, including medication orders, administration records, and allergy lists. I also consulted with the prescribing physician and the pharmacist to gather further information. During a meeting with the nurse, I presented my findings, highlighting the consistent absence of any allergy documentation. I also shared the physician's rationale for prescribing the medication in question. To address any potential risks, I emphasized the importance of patient safety and the need for accurate and up-to-date information. We mutually agreed to update the patient's record and implement additional alerts within the EHR system to prevent similar discrepancies in the future. This resolution not only resolved the conflict but also enhanced collaboration and patient care.

The answer provides an exceptional example of conflict resolution related to patient records. It includes specific actions taken, such as reviewing the patient's EHR and consulting with the prescribing physician and pharmacist. The candidate demonstrates strong knowledge of medical terminology, procedures, and the importance of patient safety. The resolution also highlights the candidate's ability to enhance collaboration and improve patient care. It is a comprehensive and well-rounded response.