Can you describe a situation where you had to deal with unexpected challenges while working on a content project and how you handled it?

Sample answer to the question

Yes, I have faced unexpected challenges while working on a content project in the past. One instance that comes to mind is when we were working on a blog post series for a client. We had planned to interview industry experts for each blog post to provide valuable insights. However, one of the experts canceled at the last minute, leaving us with a gap in our content schedule. To overcome this challenge, I quickly reached out to another expert in the field who was available. I conducted an impromptu interview and incorporated their insights into the blog post. Despite the setback, we were able to meet the deadline and deliver high-quality content for the client.

A more solid answer

Certainly! I have encountered unexpected challenges while working on a content project in the past. One notable situation was when we were developing a comprehensive e-book for a client. We had already completed the research and were in the final stages of editing when the client requested significant changes to the content. This posed a challenge as we had limited time to make the revisions without impacting the project timeline. To address this, I immediately gathered the team and divided the tasks based on their expertise. I took charge of coordinating the changes with the client while ensuring effective communication within the team. We worked collaboratively, applying our project management skills to streamline the process and meet the revised deadline. The end result was an e-book that not only met the client's objectives but also exceeded their expectations.

Why this is a more solid answer:

The solid answer provides a more detailed description of the unexpected challenge and how it was handled. It demonstrates the candidate's skills in leadership by taking charge of coordinating the changes with the client and effectively communicating within the team. It also showcases their project management abilities and problem-solving skills by streamlining the process and meeting the revised deadline. However, it could further emphasize the candidate's creative thinking and strategic planning skills.

An exceptional answer

Absolutely! Let me share a situation where I faced unexpected challenges while working on a content project. We were assigned to create a series of promotional videos for a product launch. Everything was going smoothly until we encountered a technical issue with the video editing software, which caused a delay in the production process. This situation required quick thinking and resourcefulness. I immediately reached out to our IT department to resolve the issue as soon as possible. In the meantime, I brainstormed alternative solutions. I proposed leveraging our in-house graphic design team to create visually appealing teaser images and engaging social media posts to maintain momentum while the videos were being finalized. This proactive approach not only kept the project on track but also generated excitement among our target audience. By the time the videos were ready, we had already built anticipation and successfully launched the product with a strong marketing campaign.

Why this is an exceptional answer:

The exceptional answer provides a detailed description of the unexpected challenge faced and how it was handled. It showcases the candidate's skills in problem-solving and creative thinking by proposing alternative solutions to maintain momentum during the delay. The candidate also demonstrates their ability to collaborate with other teams and leverage internal resources effectively. Additionally, it highlights their strategic planning skills by incorporating a teaser campaign into the overall content strategy. Overall, the exceptional answer effectively addresses the evaluation areas mentioned in the job description.

How to prepare for this question

Reflect on past content projects and identify any instances where you encountered unexpected challenges. Think about how you handled those situations and the outcomes.
Consider the specific skills mentioned in the job description, such as leadership, project management, and problem-solving. Prepare examples that demonstrate these skills in the context of content projects.
Highlight your ability to adapt quickly and come up with creative solutions in unpredictable situations. This will showcase your resourcefulness and strategic thinking.
Practice communicating your experiences concisely and effectively. Focus on highlighting the challenges faced, the actions you took, and the positive outcomes achieved.

What interviewers are evaluating

Leadership
Project Management
Problem Solving