How would you rate your communication skills, both written and verbal?

Sample answer to the question

I would rate my communication skills, both written and verbal, as above average. In my previous role as a Tax Advisor, I regularly communicated with clients and colleagues through email, phone calls, and in-person meetings. I have developed the ability to clearly and effectively explain complex tax concepts and regulations to clients in a way that is easy to understand. I am also proficient in writing concise and informative tax reports and memos. Overall, I believe my communication skills have played a crucial role in building strong relationships with clients and ensuring their tax needs are met.

A more solid answer

I would rate my communication skills, both written and verbal, as excellent. Throughout my 4 years of working as a Tax Advisor, I have consistently received positive feedback from clients and colleagues regarding my ability to effectively convey complex tax information. In written communication, I am skilled at preparing clear and concise tax reports, memos, and client correspondence, ensuring that all essential information is included and easily understood. Verbal communication is a key aspect of my role as well, as I regularly meet with clients to discuss their tax strategies and provide guidance. I am able to explain intricate tax concepts in a manner that is accessible and easy to comprehend. Overall, my strong communication skills have been vital in building client relationships and delivering exceptional tax services.

Why this is a more solid answer:

The solid answer provides specific examples of the candidate's communication skills in action, highlighting their experience in both written and verbal communication. It also emphasizes the positive feedback and impact of the candidate's communication skills in their previous role as a Tax Advisor. However, it could still be improved by linking the candidate's communication skills to the specific requirements listed in the job description, such as the need to provide accurate recommendations and effectively communicate with clients.

An exceptional answer

I would rate my communication skills, both written and verbal, as exceptional. As a Tax Advisor with over 4 years of experience, I have honed my communication skills to excel in my role. When it comes to written communication, I have a proven track record of preparing comprehensive and well-structured tax reports, memos, and client correspondence that effectively convey complex tax concepts and recommendations. I am meticulous in ensuring accuracy, compliance, and optimization opportunities in all written communication. In terms of verbal communication, I have consistently received praise from clients for my ability to simplify complex tax matters and provide clear explanations tailored to their specific financial goals. Additionally, I am adept at actively listening to clients' needs and concerns, enabling me to provide personalized guidance. My exceptional communication skills have been instrumental in building trust, maintaining strong client relationships, and delivering outstanding tax services.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing specific evidence of the candidate's exceptional communication skills in both written and verbal communication. It highlights the candidate's track record of preparing comprehensive and accurate tax reports and memos, as well as their ability to simplify complex tax matters for clients. The answer also emphasizes the impact of the candidate's exceptional communication skills on building trust and maintaining strong client relationships. The only improvement that can be made is to directly relate the candidate's communication skills to the specific requirements of the job, such as providing accurate recommendations and effectively communicating with clients.

How to prepare for this question

Familiarize yourself with tax terminology and regulations to ensure you can effectively communicate with clients in a clear and concise manner.
Practice summarizing complex tax concepts in simple and easy-to-understand terms to enhance your verbal communication skills.
Take the time to proofread and revise your written communication to ensure accuracy, clarity, and compliance with industry standards.
Seek feedback from colleagues or mentors on your communication skills and actively work on areas of improvement.
Consider enrolling in communication courses or workshops to further enhance your written and verbal communication skills.

What interviewers are evaluating

Communication skills
Written communication
Verbal communication